ChaseReviews of creditcards.chase.com

"Warning to all cardholders: Even if you close your account with a $0 balance, this bank will legally reopen it behind your back to rebill you hundreds of dollars if an old merchant dispute gets reversed. Their automated system allows phantom bills to appear on dead accounts without warning, putting your credit score at immediate risk. Check your closed accounts regularly!"

How can one of the biggest financial institutions in the world have such a crappy website that can not link accounts of personal and business? Impossible to get thru to a human to assist. Automatic 1/5 if a company makes it SO hard to get thru to a human.

NEVER EVER GET A CHASE SAPHIRE CREDIT CARD !! THEY INCREASED THE ANNUAL FEE AND GOOD FOR NOTHING . WHEN YOU BOOK FLIGHT TICKET THEY OVERCHARGE THE RATE ! AND ONCE I CANCELLED THE CARD AND I GOT A BIG REFUND THEY REFUSED TO SEND IT BACK TO ME INSTEAD SENT BACK TO MERCHANT AND TOOK ME 7 MONTHS TO GET IT BACK!! THEY SAID MY ACCOUNT WAS PURGED AFTER 6 MONTHS THEY COULD NOT EVEN LOCATE MY ACCOUNT!! WOW!! TEH CORPORATE OFFICE ESPECIALLY IN OHIO IS VERY BAD!! MANAGERIAL STAFF IS VERY RUDE AND UNHELPFULL!! PROSPECTIVE CUSTOMERS ,NEVER EVER GET CHASE SAPHIRE CARD!! GO FOR SOMETHING ELSE! CHASE HAS BECOME TOO POWERFUL CORPORTATION AND THEY DO NOT CARE ABOUT CUSTOMER SERVICE!! I PHSYICALLY WENT TO MANY BRANCHES THEY DID NOT HELP ME EITHER !! THEIR CORPORATE OFFICE WAS EVEN WORSE!! THEY DID NOT EVEN LIFT A FINGER TO HELP ME. INSTEAD THEY COMPLICATED THE ISSUE BY REFUSING TO RETURN MY REFUND TO ANOTHER CARD -SENT BACK THE REFUND TO MERCHANT !!

If I could leave zero stars I would. My boyfriend was able to add me on as a pre authorized user with just my name and address and that goes onto my credit report but I was not allowed to take myself off without having all of his information including his social security number. So just any random stranger can add me on and affect my credit score but I don’t have the authorization to take myself off??? NOT OKAY.

I called chase customer service to verify that if I charged the Global Entry fee to my Chase United Business card that I would be refunded the charge amount. I was told I would be refunded so I charged the fee. Now Chase says that refund is not a benefit of that card and they will not refund the charge, even though their customer service rep told me it would be.

I have had this credit card for about 9 years. Customer service is terrible. It’s an easy hour wait if you want to talk to a person.

My business had an employee’s email hacked earlier this year. The hacker copied and sent our bookkeeper an invoice exactly matching an invoice that we owed to a vendor. The hacker included a link allowing the bookkeeper to pay by credit card. She paid the bill, thinking she was paying the vendor, but the funds we taken by the hacker and our invoice was left unpaid. My bookkeeper actually broke up the payments onto 3 different credit cards, one from Chase, one from Capital One and one from Amex. The same day that the transaction were processed she realized that the money did not go to the intended recipient, so she reported it to all 3 banks. Amex and Capital One ultimately backed up their claim that they protect consumers from fraud and hacking, but Chase was the lone holdout that refused to support us. They claimed that our employee gave the information to the hacker, so there was no fraud. I appealed several times, but chase only gives you 2 attempts to fight this and then their judgment is final. If you inadvertently give your information to someone you trust, but it turns out to be a hacker, Chase will not support you. They want to keep your money as much as the hacker does!

Hey, everybody. I want to express to everyone that Amazon is not always bad. As far as deliveries, they are always right on point. What I want to share with you now..goes beyond delivery. Its about customer service and fraud. I've now been a victim of fraud several times now with having this Credit Card through amazon chase. Customer service with this company is non existent. When you are able to luckily talk to a human being, they talk to you as if you are the villain. They truly dont want to talk with you. This is why it is so hard to reach anyone in customer service. Why is this ok? You are the victim. You want to shout out to them that you have been victimized. However, they dont care about you at all. They don't return phone calls as in cue and they talk to you like a child. I'm over it.