Simon K.
Good communication
Good and timely communication

Credibility Capital provides low-cost financing solutions to successful small businesses, without the collateral requirements or hassle and endless paperwork of SBA and conventional bank loans. Credibility delivers a fast, seamless, fully digital experience, with funding in as little as 3 days from application. The company offers 2 loan products: (1) Monthly-pay installment loans up to $500,000 and 5 years; and (2) lines of credit up to $250,000 with a 2-year interest-only draw period, followed by a 3-year payback period or renewal of the line for qualifying borrowers.
Credibility Capital (credibilitycapital.com) has 234 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Investments & Wealth · Iselin, New Jersey
Excellent

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Excellent
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Showing 11 reviews with 4 stars · Clear filters
Simon K.
Good and timely communication
customer
Over all good
Lena
Update: The company reached out and rectified the situation. I wished that it would not have been this complicated to reach to someone, but I appreciate their reaching out to close the case. The company named Credibility Capital is only a company is not a bank. They just gathered loan documents to their contracted banks. Although the loan may seem easy to be approved and funded, the nightmare came after that. After closing the loan documents, they forward all your information to a company named Contract Care to handle the billing and all inquiries. The Crediibility Capital rep who you worked with WILL NOT be able to help you with anything anymore moving forward. The Contract Care is a horrible company, as they mixed up all your files and told me a prolonged maturation date that will keep charging you even when the loan ends. If you don't keep a close record on your account payment especially if it is auto-debited, then you will be easily overcharged. They also mistakenly put late fee in account even though my monthly is already auto-debited. The rep said ' don't worry we can waive the late fee.' But I was not subjected to any late fee to begin with! They also charge ridiculous early payment fee say if you want to pay the loan in the month 2 weeks. In order to correct these fees, you will need to call them at their one and only number, which takes me about 50+ tries to reach anyone live. Everything goes to voicemail. Once spoken to 3 different people, no one gave the same information and unable to help. The first person would claim the money already debited from my bank account was never received by them, and that there was a late fee and a balance, whereas the second person would say it was received, but there was another late fee. (?) I had to go back to look at my account payment from day 1 to prevent this scam. I paid everything on time from day 1 and never missed a payment. NEVER EVER AGAIN FOR THIS COMPANY! Currently still fighting for their overcharged after the loan ends. If you do not want to go through what I went through, avoid at all cost. Go for a more reputable bank with a physical location and easy to reach representative who will not take advantage of you.
Response from Credibility CapitalMay 4, 2020
Dear Lena, On behalf of Credibility Capital, I want to sincerely apologize for the negative experience that you had with our servicing team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. Immediately after your complaint, we took the following actions to resolve all of your concerns effective immediately: 1. Your loan was closed and updated as Paid in Full. 2. We sent you the letter you requested showing your account as satisfied. 3. We immediately filed a UCC-3. 4. We validated your overpayment and processed a refund, which you should have received three days after your complaint. I sent you an email promptly after your complaint detailing the above, and our servicing team has also reached out. In addition, I responded to your BBB complaint. We've not heard back from you, but if you have other issues please feel free to respond directly to my email. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed. We do our best to train all of our representatives on how to properly handle customer issues, but your concern was not handled properly. For that, we are extremely sorry. We understand your frustration, and we are working to improve our customer service during this especially difficult time. We hope that the resolution described above meets your expectations. Again, please feel free to reach out to me with any additional questions or requests. Sincerely, Mark Rambler President and Chief Operating Officer
Carlene S.
Friendly, fast, and completed with ease.
Kim A.
Process went smoothly.
TJR
My experience was straight forward and quick. The list of documents required was basic and readily available.
Melvin
Good company, treats you right despite the high interest. In a pinch it can really help grow my business.
Emil G.
Sam was great to work with,very fast on emails and replying with info needed.