Ryan
Absolutely Horrible!
My experience with Creatify has been one of the worst I’ve had with a software company. I was trying to test the service on what I understood to be a $49/month plan, and instead I was charged more than $500 for an annual subscription. I contacted support immediately, explained that I did not intend to purchase a full year, and asked them to cancel and refund the charge. Instead of simply fixing the problem, support hid behind their “policy” and “standard operating procedures” and made me jump through hoops to prove something that happened during their own checkout process. To make matters worse, the service itself was a complete failure for what we needed. We provided scripts, branding, logos, specific instructions, and even exact town names. The output still came back wrong. It couldn’t even reliably get the town names correct. The videos were nowhere close to usable. So to summarize: I tried to purchase a monthly plan. I was charged for an annual subscription exceeding $500. The actual product did not perform remotely as expected. I requested an immediate cancellation and refund. Support refused to simply resolve the issue and instead put the burden back on me. I ultimately had to tell them that if they would not refund the charge, I would dispute it through Chase. I would strongly recommend that anyone considering Creatify be extremely careful before entering payment information. Read every billing screen closely and do not assume you’ll receive reasonable customer service if something goes wrong. Based on my experience, I would absolutely not recommend this company.