Chris Van D.
No mercy for first time users. Make sure to read the terms.
First time customer here and all i wanted to do was test/use their Veo 3 ads. It took me straight to their pricing page with the option to choose their standard monthly plan... assuming it would come with their Veo 3 ads. Unfortunately it doesnt... which is super misleading and bad UX to do this. You can't expect first time users to understand the lingo. The worst part? No refund after speaking with customer service, despite making my payments within the first 10 mins. I get it.... its in the terms. But c'mon. It's bad business ethics at play here for a first time user making an honest mistake. Big time gotcha move. 👎


