CraneandcanopyReviews of craneandcanopy.com

I ordered a Comforter, they sent me Duvet, charged me $40 for shipping yet they advertise free shipping for orders over a certain amount which I qualified for.. They said that they would replace one item so I sent back the Duvet and they never sent me my Comforter. The colors they advertise were not the same as the color they sent and it was the only blue you could choose from. The Sham did not match the blue they sent and it was monogrammed and they said I could not return because it was monogrammed. I am now having to file a dispute with my credit card. They told them they refunded my credit card but there was no refund on my credit card. The customer service is horrible and I really splurged on this bedding. Buyer beware !!

I wish I would have read these reviews before I ordered. The fact that their website doesn't have reviews should have been a clue. I ordered nearly $1000 worth of bedding for my master bedroom. The duvet wrinkled so bad after washing that I had to iron it and it didn't help much. The pillowcases shrunk so much after washing that they barely fit my pillows. The sheets and pillowcases come out so wrinkled and ironing doesn't help. After the second washing, I gave the whole set to the Salvation Army. I hope they will forgive me.

After reading about this company in the Good Housekeeping's Sleep awards, I purchased the ULTIMATE DOWN ALTERNATIVE COMFORTER - ALL YEAR, from them. I live in Ohio and this comforter was super soft and cozy during the winter months. It kept me comfortable in the spring too. I am very happy with all the questions that customer service answered and the prompt delivery time.

Avoid like plague Bought a comforter which turns out to be an overpriced junk. Inside polyester came out . This can cause serious damage to lung and cause Interstitial lung disease .We cannot write review in this Scam companys website which is not a surprise .Huh

Terrible return policy. They tell you free shipping and returns. When I returned the purchase I made because of the color not working, I was charged $30. How is that free shipping and returns? I will not purchase from them again. I forgot I purchased a couple of shams a few years ago. They have faded badly. Not at all worth what they charge. I feel like their shipping and return policy is a lie!

I would give a zero if possible! I will never buy from this company again as they do not care about their customers. I spent over $750 on duvet & sheets. I washed the sheets before putting on my bed the first time, and they looked like rags when washed! I returned them, they said they could not refund me because they’re used! They looked so bad, I never put them on my bed! Even the duvet I had dry clean looks bad…all products I purchased are a wrinkled mess! Waste of a lot if money! I wish I’d read these reviews prior to my order.

They don’t call back. I purchased bedding. My daughter purchased bedding and it pilled. We emailed, we called, we texted. Nothing. She threw her bedding out. Do not buy from them.

Horrible customer service and return policy! I will never buy from them again. A lot of money spent! I ordered Euro king shams for my new home. Didn’t realize until I moved in and opened the box that I they were too big. I immediately ordered the smaller size and they came within a couple days, but getting a return, or a return consideration, because of the move was impossible. I wrote them twice and never got a response.