CraneandcanopyReviews of craneandcanopy.com

Spent $578 on 2 twin bedding sets. Not even free shipping (yes we’re in 2025 and that matters). 1 set came bleached/used! Contacted customer service IMMEDIATELY. Instead of just fixing the issue, blamed me and then stopped responding. They only wrote back once I disputed the charge with my credit card company. Cute designs but quality is very whatever. I would’ve been fine with just sending me a new set but the service and quality just does not meet the price and hassle. Do NOT recommend

Crane and Canopy has gone downhill...I just purchased my 5th duvet cover (the first 4 were ordered prior to the company being sold in 2020), the quality had always been superb. This time not so much. I was sent a duvet cover with a hole in it. The fabric is thin and cheap. What a disappointment. I've tried contacting the company 4 different times, with only a response of tell us "what went wrong" after I did so, I got no response. Sadly, I will not recommend them to anyone or purchase from them again.

I had ordered duvet covers from this company a few years ago and was pleased with both the product and the customer service. I ordered again in 2025 and neither was up to par. The first time I used it one of the corner ties snapped off. I emailed customer service and had no response. The second time I used it, another tie snapped off. Again, no response from my second customer service email. I called during their stated business hours and an automated voice said no customer service agent was available. I left a message but have no hope I will hear back.

Generally speaking, I vet new companies prior to purchasing, but I had seen C&C online so often in the luxury category that I skipped that. If only I had read the reviews BEFORE purchasing! Horrible company policy. I have bought luxury linens for years - THIS IS NOT LUXURY. THIS IS CHEAP GOODS.....a wrinkled mess that has to be ironed, thin enough to practically read a newspaper through, scratchy, terrible eleastic....I mean, WOW. Basically EVERY ASPECT of the sheets are 180⁰ opposite of what luxury sheets are. I completely understand why they are NOT a BBB approved company - they would never meet the standards. Of COURSE you are going to wash sheets before putting them on your bed! But once you do, and realize what a horrible product they are, you are unable to return bc they've been washed. UNREAL. My own business is in fabric and you have to stand behind the quality of your product - if I didn't accept returns for dissatisfaction at times, I wouldn't HAVE a business. My customer is important to me. Crane & Canopy DOES NOT. It's simple: DO NOT BUY FROM THEM. Quite honestly, the 600ct sheets at Costco are amazingly luxurious (shockingly). It is frankly worth customizing my own color borders to that sheet set rather than spending $400-600 on worthless cheap THIN goods from this company....particularly as customer satisfaction is of ZERO concern to them. I will be sharing this review on all social media as well, not out of vindictiveness, but to hopefully prevent my friends from making a similar mistake and losing their money and feeling the way I feel now.

I spent about $1200 on my bedding only to realize the duvet would not even cover the sides of my mattress. This is NOT LUXURY BEDDING! The bedskirt does not have slits for bed rails so it looks horrible. I have been extremely disappointed! The fact you cannot do a review on the website should have been a clue! What a waste of money!

I have ordered monogrammed towels from this company and was so pleased. So, I placed another order. This time the monogram was so thin that I could see the towel through it. It was a gift and I was embarrassed to give it. When I spoke to customer service, they would only refund the monogramming cost, but the order was over $200. I am very disappointed because I hoped to enjoy more of their products.

I ordered a Comforter, they sent me Duvet, charged me $40 for shipping yet they advertise free shipping for orders over a certain amount which I qualified for.. They said that they would replace one item so I sent back the Duvet and they never sent me my Comforter. The colors they advertise were not the same as the color they sent and it was the only blue you could choose from. The Sham did not match the blue they sent and it was monogrammed and they said I could not return because it was monogrammed. I am now having to file a dispute with my credit card. They told them they refunded my credit card but there was no refund on my credit card. The customer service is horrible and I really splurged on this bedding. Buyer beware !!

I wish I would have read these reviews before I ordered. The fact that their website doesn't have reviews should have been a clue. I ordered nearly $1000 worth of bedding for my master bedroom. The duvet wrinkled so bad after washing that I had to iron it and it didn't help much. The pillowcases shrunk so much after washing that they barely fit my pillows. The sheets and pillowcases come out so wrinkled and ironing doesn't help. After the second washing, I gave the whole set to the Salvation Army. I hope they will forgive me.