Crafty by Numbers Reviews | Read Customer Reviews of craftybynumbers.com

Crafty by Numbers Reviews | Read Customer Reviews of craftybynumbers.com

Crafty by Numbers reviews

Showing 78 reviews with 1 star · Clear filters

Robert B.
Feb 13, 2025
I ordered a paint set from this company…
I ordered a paint set from this company The paint that came with it does not match the colors needed, and I can’t seem to get any response from this company. Worst experience of my life. Do yourself a very big favor and have nothing at all to do with this company.
Response from Crafty by NumbersMay 11, 2025
Hi Robert, We sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it can be when the product doesn’t meet your expectations. Please rest assured that our support team has already reviewed and resolved your case. If you have any further questions or need assistance, please don’t hesitate to reach out to us at [email protected]. Our team is always here to help and ensure you have a positive experience with us.
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Andreas S.
Feb 11, 2025
Complete Scam
Complete Scam
Response from Crafty by NumbersMay 11, 2025
Hi Andreas, We are sorry to hear about your experience. Please know that we take customer satisfaction very seriously, and our support team has already looked into and resolved your case. We are a legitimate business dedicated to providing quality products and reliable customer support. If you have any further questions or concerns, please reach out to us at [email protected]. Our team is always here to help.
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Carter L.
Feb 10, 2025
Poor customer service and unresponsive…
Poor customer service and unresponsive despite advertising themselves with 24/7 chat. Regret making the purchase. I purchased this a customised painting hoping for Valentine's Day delivery. I ordered the painting but realised I had made a mistake so reached out to the company through email and Instagram. No response until 18 hours later (not the 24/7 service as advertised). The response did not address my issue. Moreover, the company provided no details of the time it took to deliver the product - I did not realise until 1 day after the purchase that it would take 1 month to deliver! So no longer a Valentine's Day present then...
Response from Crafty by NumbersMay 11, 2025
Hi Carter, We apologize for the disappointment you experienced. We understand how important it is for gifts to arrive on time, and we are sorry for any confusion regarding delivery times. Our support team has already reviewed and resolved your case. While we strive to provide 24/7 support, response times can sometimes vary depending on the volume of inquiries. We are continually working to improve our customer service. If you have any further questions or concerns, please reach out to us at [email protected]. Our team is always here to help and ensure you have a positive experience with us.
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JP
Feb 6, 2025
Wrong order from crafty Numbers
I ordered a personalized canvas to paint as advertised and they just sent me the printed photo in canvas format, I paid €40 for this rubbish. In response to the email they say that I placed the order wrong and that they can't do anything. I don't recommend it, scam
Response from Crafty by NumbersMay 11, 2025
Hi JP, We are sorry for the experience you had. We understand your frustration and want to clarify that our support team has already reviewed and resolved your case. Our goal is to ensure that all orders are accurately processed, and we apologize if there was any misunderstanding with your custom order. If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]. We are here to help and ensure your satisfaction.
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Rafael M.
Jan 14, 2025
This is a scam
This is a scam. This is pure dropshipping from China. You are better by ordering through Temu/Aliexpress. When I realized this I asked them to cancel my order. They ignored and only replied when they had already shipped it. DO NOT BUY FROM THIS SHOP.
Response from Crafty by NumbersMay 11, 2025
Hi Rafael, We apologize for the frustration you experienced. We want to clarify that we are a legitimate business, and all orders are shipped directly from our warehouse. Our support team has already reviewed and resolved your case, and we are committed to providing quality products and reliable customer service. If you have any further questions or concerns, please contact us at [email protected]. We are always here to help and ensure your satisfaction.
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Jason R.
Jan 4, 2025
Horrible Experience
Ordered on December 10th. As of Jan 4th, still don't have it. Communication is 1 sided, bad experience all round. Do yourself a favor and shop somewhere else. Wish I had done my due diligence and researched them more thoroughly.
Response from Crafty by NumbersMay 11, 2025
Hi Jason, We sincerely apologize for the delay you experienced with your order. We understand how frustrating it can be to wait longer than expected, especially during the holiday season. Our support team has already reviewed and resolved your case. We are continuously working to improve our shipping times and communication. If you have any further questions or need assistance, please reach out to us at [email protected]. We are always here to help and ensure your satisfaction.
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Jen W.
Dec 28, 2024
No exchanges or refunds allowed
Think twice before ordering from this company. I received a paint by numbers kit for Christmas and I don't like the print. I contacted the company to exchange for a different print. I was told it's not exchangeable or refundable because it's "custom." It's a top print that you could order 10 more of right now - nothing custom about it. Also their FB page says easy returns in 30 days. What a dishonest and fraudulent way of doing business. Definitely do not order a gift from this company.
Response from Crafty by NumbersMay 11, 2025
Hi Jen, We apologize for the disappointment you experienced. We understand how important it is to love the product you receive. Our support team has already reviewed and resolved your case, and we want to clarify that our return policy applies differently to custom and non-custom items. While custom products are made specifically for each customer and cannot be exchanged or refunded, we are always here to assist with any concerns you may have. If you have any further questions, please contact us at [email protected]. We are committed to ensuring a positive experience for all our customers.
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Sean
Dec 26, 2024
Still haven't received item after 6 weeks
Ordered my item in mid November as a Christmas present. Still hasn't arrived
Response from Crafty by NumbersMay 11, 2025
Hi Sean, We sincerely apologize for the delay you experienced with your order. We understand how disappointing it can be when a gift doesn’t arrive on time. Our support team has already reviewed and resolved your case, and we are committed to ensuring your satisfaction. If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected]. We are always here to help.
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