Crafty by NumbersReviews of craftybynumbers.com

Response from Crafty by NumbersMar 12, 2026

Hi Khers, We’re sorry to hear you feel this way and appreciate your feedback. We work hard to provide high-quality kits and clear information about shipping times. Delivery can sometimes take longer depending on location and logistics, and we’re continuously working to improve this. If you have any concerns about your order, please reach out to us at [email protected] and our team will be happy to help.

Response from Crafty by NumbersJan 12, 2026

Hi Alexander, We’re truly sorry for the frustration and disappointment you experienced. While our policy typically requires order verification to protect customer privacy and prevent errors, we understand that your situation was unique and should have been handled with more flexibility and care. You're absolutely right—this was an opportunity for us to demonstrate good faith and support, and we regret that it didn’t feel that way to you. Your feedback is important and has been shared with our team to help us improve how we handle cases like this in the future. If you're open to it, we’d still like to make it right. Please contact us at [email protected], and we’ll do our best to resolve the issue directly. Thank you again for your honesty—it helps us grow and serve our customers better. 💛

Response from Crafty by NumbersJan 12, 2026

Hi Chelsea, We're truly sorry for the frustration this caused, especially around the holidays. We understand how disappointing it is to not receive your order in time and to have difficulty with tracking and support. That’s never the experience we want for our customers. Please reach out to us at [email protected] with your order number so we can take another look and find the best way to resolve this for you. Your feedback is taken seriously, and we’d like the chance to make things right. 💛

Response from Crafty by NumbersDec 11, 2025

Hi Jaycee, Thanks for taking the time to share this. I’m sorry the recent canvases weren’t up to the standard you expected. The surface texture should be consistent, and you shouldn’t have to struggle to get clean lines. The wraparound print on the edges also sounds frustrating, especially if it keeps you from displaying your finished work. We want to make this right for you. If you reach out to our support team at [email protected], we can look into replacements or another solution that fits what you need. We appreciate your feedback and hope we get the chance to turn this around for you.

Response from Crafty by NumbersSep 12, 2025

Hi Gary, We’re very sorry to hear about your experience and truly appreciate your feedback. We understand how frustrating it can be when the canvas doesn’t lay flat, especially when you're excited to begin your painting. While many of our customers have success with unrolling and gently flattening the canvas—or using a warm iron on low heat with a protective cloth—it’s clear this didn’t work for you, and we’re sorry it caused such inconvenience. We also offer pre-stretched and mounted canvas options for those who prefer a ready-to-paint surface, and we're always working on improving the quality and presentation of our kits. We’d love the opportunity to make this right. Please reach out to our support team at [email protected] with your order details, and we’ll do our best to offer a solution that works for you. Thank you again for your feedback—it helps us grow and better serve our community. 💛

Response from Crafty by NumbersAug 13, 2025

Hi Ruud, We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Your satisfaction means everything to us, and we’re disappointed to hear that your canvases arrived with creases and didn’t meet your expectations. That’s not the experience we want for any of our customers. While we do mention certain refund limitations on our policy page, we always want to make things right when a product arrives in unsatisfactory condition. We'd love the opportunity to resolve this for you. Please reach out to our support team at [email protected] with your order details and a photo of the issue. We'll do our best to assist you promptly and ensure a solution that works for you. Thank you again for your feedback—it helps us improve and better serve our customers. 💛