Crafty by Numbers Reviews | Read Customer Reviews of craftybynumbers.com

Crafty by Numbers Reviews | Read Customer Reviews of craftybynumbers.com

Crafty by Numbers reviews

Showing 78 reviews with 1 star · Clear filters

Geoff V.
Jan 24, 2024
I wish I had read these reviews before…
I wish I had read these reviews before ordering. I ordered a paint by numbers kit over 2 months ago and still waiting for it to arrive. The website has navigation for contact us via socials, email, online chat etc. However none of it exists. Try it. The only way is a form which I have filled in 8 times now. It goes unanswered. Avoid as I am still trying to get my money back.
Response from Crafty by NumbersMay 15, 2024
Hi Geoff, We are very sorry to hear about your experience and apologize for the delay and lack of communication. This is certainly not the level of service we aim to provide. Please contact us directly at [email protected] so we can urgently investigate your order and resolve this issue. We appreciate your feedback and will use it to improve our processes. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation. Best regards, The Crafty by Numbers Team
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Andy Pérez B.
Jan 19, 2024
SCAM
SCAM, ORDERED IT 2 MONTHS AGO, STILL WAITING
Response from Crafty by NumbersMay 11, 2025
Hi Andy, We sincerely apologize for the delay you experienced with your order. Our support team has already reviewed and resolved your case. We understand how frustrating it can be to wait longer than expected, and we are actively working to improve our shipping process for a better customer experience. If you have any further questions or need any assistance, please reach out to us at [email protected]. We are always here to help and ensure your satisfaction.
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Richard H.
Jan 5, 2024
Avoid.
Despite being shipped over a month ago, I still haven't received my package. It appears to be perpetually in transit.
Response from Crafty by NumbersMay 15, 2024
Hi Richard, We are very sorry to hear about your experience and apologize for the delay in receiving your package. This is certainly not the standard we aim to provide. Please contact us directly at [email protected] so we can urgently investigate your order and resolve this issue. We appreciate your feedback and will use it to improve our processes. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation. Best regards, The Crafty by Numbers Team
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Ervin
Jan 2, 2024
Scam
Scam. Ordered a xmas present for my girlfriend over a month ago, did not receive anything. Not as much as an answere from Crafty either. Paid over 150 dollars. Absolute no shame this company.
Response from Crafty by NumbersMay 15, 2024
Hi Ervin, We are very sorry to hear about your experience and apologize for the delay and lack of communication. This is certainly not the standard we aim to provide. Please contact us directly at [email protected] so we can urgently investigate your order and resolve this issue. We appreciate your feedback and will use it to improve our processes. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation. Best regards, The Crafty by Numbers Team
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Patricija
Dec 29, 2023
The worst online shopping experience and by far the worst customer support!
Received a complete wrong order. I have been in touch with customer support for over 2 months now and they just stopped responding all together. So I haven’t received items that I ordered, no refund, no more answers from customer support. I really don’t know what else to do than just start reviewing my experience - would give a 0 starts if I could! The worst online shopping experience so far!
Response from Crafty by NumbersMay 11, 2025
Hi Patricija, We sincerely apologize for the frustrating experience you had with your order and our customer support. Our support team has already reviewed and resolved your case, ensuring that your concerns were addressed. We understand how important it is to receive the correct items, and we are actively working to improve our support process and response times. If you have any further questions or need any assistance, please reach out to us at [email protected]. We are always here to help and ensure your satisfaction.
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Wood T.
Jul 6, 2023
Fradulent Website / SCAM
I placed an order on their website on the 25th of May, as a birthday present (#12620 ) - after almost 2 months (+35 email exchanges) I am still trying to recieve my order. I paid over 100$ ; and did not recieve any refund or the order. THIS WEBSITE IS AN ABSOLUTE SCAM, only Rose Mary from the US telling me they would follow up with the delivery partner (+/- 4 weeks ago) and still not update. Now they have compeltely stopped answering my emails. I will make sure to review this website on every corner of the internet to make sure other customers don't get scammed like I did.
Response from Crafty by NumbersMay 11, 2025
Hi Wood, We sincerely apologize for the frustration and inconvenience you experienced. Our support team has already reviewed and resolved your case, ensuring that your concerns were addressed. We understand how disappointing it can be when an order is delayed, especially for a special occasion, and we are actively working to improve our communication and delivery processes. If you have any further questions or need any assistance, please reach out to us at [email protected]. We are always here to help and ensure your satisfaction.
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