CraftsmanReviews of craftsman.com

First time inquired about a belt for LT1000 riding mower, they couldn't answer. I just needed to know where to get one. No answer. When I bought a belt from an official Craftsman dealer, they gave me a belt that was 13 inches too small. Love Craftsman. Not the rookies that work for them

My son's 4" bench vice (a gift from his Grandfather) just broke, and I tried to get a replacement through Craftsman. However, my request was rejected and I was told it had a one year warranty, and we do not have a receipt as it was a gift. When I questioned the "no" response on the chat, the agent disconnected. That's a lousy way to do business. I have several tool chests full of Craftsman tools in my garage, some of which I have had for over 40 years. I bought them as they were good quality, and because of the lifetime warranty. I'm disappointed to see that Craftsman no longer honors it's lifetime warranty, which means that I no longer will be purchasing Craftsman tools.

I have an email chain from the warranty department on getting replacement tools. I have gotten nothing but the run around for over 6 months. I have the emails to prove that. They finally agreed to exchange them for something similar. I was emailed a UPS label and after using the label they sent via email(which did not work/would not print) and inquiring on 3-7-23, they said that they have not received my return. So now, I'm out tool that I use regularly. They informed that it would be 3 months to process this return. I am out tools that I shipped back and now since they say they never received my return; looks like I am just totally out of luck. Sounds like someone cancelled my return label and now I am just stuck holding the bag. Figure of speak, meaning I got screwed over by an American Company who use to stand behind their product. Wonder if I'll end up in the same position if my Craftsman Zero Turn has problems? I sent pictures of UPC's, pictures of my problem and all I got in return was headache after headache from their warranty department. No help from Oliver, Lyn or Danielle. I still have every email from said parties and the pictures sent. Thanks for nothing Craftsman/Warranty Department!

I bought an electric fan. I did not know I had to buy the batteries and charger extra. I also dod not know I had to freeze my house to keep them working. I tried to get my money back but you have to send an email with a picture of the products and all kinds of information just to talk to a Supervisor. I could not get all the information on one email because I am not computer savy. So I have never got to speak to the supervisor and I am out lots of money.

Worst customer service ever. Taylor the customer service agent asked for my name and email without explaining why. I refused. This happened a second time after I repeated my question. Very frustrating. I was trying to find out where I can find a certified stalking retailer to return my chipped hammer, as advertised on their website for returns. She sent me a link that was exclusive to USA. I asked her about my country. She said she would have to connect me with someone else. Ten minutes later of being on a computer with hard-wired internet I get a message from Taylor saying " chat has been terminated due to inactivity" but I was waiting on them. I tried closing and opening the browser to get a new agent but it just opened up the same window with Taylor and I wasn't able to do anything. Now I am stuck with a defective hammer and do not know how far I am going to have to take it. Not buying their products ever again so I don't have to deal with these incompetent people.

It has been almost a month an no luck getting craftsman to respond to my emails and phone calls and letters. They sold me a defective 300 dollar pressure washer an of course ace hardware still doesn't give a crap. Is craftsman still in business . Sell bad products an collect money from hard working people. WOW good con.

Purchased a Craftsman 4½" 6amp Angle Grinder from Lowes lastnight for a job I'm doing. Had it out of the box for less than 8 minutes, then it shot flames out of the top while using it and something flew in my eye. I own my own construction business and I rely on these tools to get the jobs done. Not to mention my eye is sore as hell today. What a disappointment this was. I DO NOT RECOMMEND THIS PRODUCT AT ALL!!!!