CraftsmanReviews of craftsman.com

My husband bought a Craftsman gas-powered weed whacker at the beginning of June. It stopped working two months later, at the beginning of August. We contacted customer support for this product, and they gave us a list of companies to which we could take it. Most did not service hand-held units, a few didn't answer, and a few said they had too many units to accept any more. So, we called back, and they gave us locations further away from our house. Those did not service Craftsman products or answer the phone. Then they said we could find another person to service it and they would refund us. However, every place I called said they only service home appliances or lawn mowers. I really do not know what to do now. We are now three weeks into this process with several calls, emails, and just no luck. We can't return it to Lowes because we are past the 30-day window. I guess we will continue to contact the places that could accept them in weeks or months to see if they can eventually take it and fix it. In the meantime, my husband broke down and bought a different brand weed whacker, and we are out $190. My husband chose Craftsman because he has had good experiences with their products in the past. Obviously, we got a lemon this time, and it does not seem like they are ever going to resolve the issue. We have used various kinds of Craftsman products, but this service is just awful. At this point, I am so frustrated with Craftsman that I don't want to give them another dime. Based on all the poor reviews, it seems like they do not provide any good customer service or honor their warranties.

I really wish my husband would have read these reviews before purchasing a Craftsman push mower. It worked one time and since then I have spent about 7 hours driving time trying to get it fixed And at least 3 hours on the phone. What the company requires you to do to try and fix is ridiculous. Three companies I went to on their recommended list refused to fix Craftsman products because of their warranty policy. Now Lowes is sending it away. I have a feeling if it does get fixed it won’t work for long. Craftsman shouldn’t make it this difficult. It is a faulty product.

This place sales false advertising. The hats do not look as advertised. Please do not purchase this product. This is a false website.

WARRANTY PURGATORY !!! BACK AND FORTH RUNAROUND !!! WARRANTY VIOLATION ATTEMPT !!! CHARGING $100s OF DOLLARS JUST TO FILE A WARRANTY CLAIM !!! After THERE (3) WEEKS and over TEN (10) HOURS on the phone being BOUNCED BETWEEN CRAFTSMAN DEPARTMENTS, I am told, “We don’t service that model you must call..” - REPETITIVELY !!! (888) 331-4569 Craftsman number says I must call: MTD Products Co. 855-971-2244 or 833-453-0883 MTD says I must call: (888) 331-4569 Craftsman number COMPANY AVOIDING FILING A WARRANTY REQUEST !!! I’ve called each location FIVE (5) TIMES and REQUESTED SUPERVISORS to GET ASSISTANCE. No one has even been able to even tell me my warranty information.. I was given THREE (3) MODEL NUMBERS: 11A-B2T2791 CMX GMA M221104 CMX GMA M1125502 CAN SOMEONE PLEASE HELP?? MANAGEMENT OVERSIGHT NEEDED AND REQUESTED !!! UPDATE (June 10, 2024): After calling, waiting on hold for 1.5 hours and insisting to speak with a supervisor, Charles (supervisor) told me I must take the lawn mower to be looked at for $100 per hour, with no estimated service time (could be $300-$400 just to look at which is MORE THAN THE LAWN MOWER COSTS). He said if it turns out the problem I have is covered, I will get reimbursed the hundreds of dollars but if it’s not covered, I lose all the money. CLEARLY they want me to use the $400 to buy a new lawn mower and profit the company while they REFUSE to HONOR OUR WARRANTY AGREEMENT. NEVER CRAFTSMAN AGAIN !!!

Fantasy kitchens were 1st class in every way. Highly recommended. Fantastic results. Helpful friendly team.

I purchased a hand blower one year ago and with no forewarning it died. Still being under warranty I called, got a case number and a list of repair businesses. Calling all of them most said they no longer service craftsman. Craftsmans response back to me was to give me another number to call and after over an hour not answer. To me, they have poor service skills, inability to give correct answers and no care of the customer. If this is what their equipment does and what they then do to the customer, then know we will never buy from them again!

Ordered a bagger for my T110 Craftsman riding lawnmower and I have never had so much trouble getting information on when it would be delivered. All I have is a runaround. We have been doing business with you for almost 60 years Never again.

I recently purchased a lawn mower (Craftsman.) It leaks gas from the carburetor and doesn’t cut the grass It was on sale $400. Honda motor is the real reason I bought it. Rona refused to take it back. Stating there is gas in the tank. So it’s a hazard. Yet they sell gas on their shelves. They gave me the wrong number for craftsman (USA) Craftsman USA gave me the wrong number for craftsman CA. Craftsman CA gave me a number for MTD. USA MTD says take it back to where I purchased the mower. Everyone passing the buck. And I’m out $400 plus taxes. Craftsman and Rona have just lost a loyal customer. Unreal.