CraftsmanReviews of craftsman.com

Id give negative stars if that were a option. This company has turned into a total joke. Tools aren't warranted, cheap junk replacement if they even have it and the customer service is horrible. Just spent 40 minutes trying to get a shovel and a screwdriver warranted. Both LIFETIME warranty and didn't end up getting either correctly. Now they are telling me that the warranty is only up to what I originally paid for the "LIFETIME warranted items and I need a receipt. I'd need a separate tool box for all my receipts. Atlest Harbor freight has tools in stock.

I’m very disappointed with the service I received from Craftsman. When I tried to use their warranty, I was given the complete run-around — transferred between departments, made to repeat the same information multiple times, and ultimately left without any resolution. It’s clear they go out of their way to avoid honoring their own warranty. After years of trusting Craftsman for reliable tools and support, this experience has completely changed my opinion of the company. The lack of accountability and customer care is unacceptable. I will not be purchasing Craftsman products again and would strongly advise others to think twice before doing so.

Terrible customer service. Scammers

I have a Craftsman phillips screwdriver with a worn head that slipped in the screw head. The tool is clean and not damaged or abused and the Craftsman name clearly showing on the handle. Our local ace hardware would not exchange it because they did not have the same color handle (green). I said the handle makes no difference. Despite having s similar replacement on the shelf. they told me to use the online exercise. Very disappointed to be brushed off over a simple screwdriver that they carry in stock. I left it n the counter and told them to toss it.

If I can do less than one star it would be that these people are garbage calling the 188. Number is a waste of your time. I went into the store to return a Weedwhacker the four cycle in which I had bought the wrong one. I should’ve purchased the two cycle. The lady told me that I needed an RA number and that I would have to contact craftsman because it was past the 30 day return time I called craftsman a foreigner answered the phone and I could barely understand what she was saying but she made it perfectly clear to me that an RA number is not given to a customer. It has to come directly through someone at the store. I thought that was ridiculous. I said I am a consumer. I purchased your product. I simply am wanting an exchange I’m not even asking for my money back and she was just ridiculous when I asked to speak to the manager she says well that this is our policy. It was absolutely horrendous. I will never buy another craftsman ever again. I called Lowe’s and they were very accommodating and trying to work with me in resolving this issue, but they were not pleased that craftsman treats their consumers this way and will not stand behind their product.

HORRIBLE PRODUCTS!!!! NOTHING LIKE CRAFTSMAN USE TO BE. I bought an angle grinder at Lowes for my construction company. Used it less than 2 mins and it burned up. Tool it back and replaced it with another. Within 5 mins it caught on fire from inside. The motor got hit it caught on fire.

I bought a basic push mower from Lowe’s, a craftsman push mower, it hasn’t even been used 30 minutes and oil is leaking into the filter and it will not crank. Craftsman representatives could care less. They want me to take an hour away from where I live to get it worked on. A brand new push mower that is already not working. I am not taking it an hour away to get fixed. I highly recommend everyone who is experiencing this kind of thing to file a complaint with their local department of justice and their Better Business Bureau. I sure am.

Craftsman tools now have a 30 day return policy. And, that's about how long they last. This used to be the gold standard for their willingness to stand behind their products. I've purchased my last craftsman product. Very unsatisfied with customer service