CraftsmanReviews of craftsman.com

You will find this review on Trustpilot for Black and Decker as well. I have a 3 year old Craftsman ratchet that failed. It was a replacement for a 30 year old tool. The fact that it only lasted 3 years said something about the quality. I went to the store as that used to be the way to get warranty exchanges for defective items. Not anymore. You have to call customer service and initiate a warranty claim. They say that it will arrive by the end of that day. I've been waiting 4 days now. After you send it, it takes 7 to 10 days for them to "verify " that the item is broken and then they will send a new one (maybe?). Craftsman, when they were a division of Sears, sold a quality product and stood behind them. You took it to the store and they gave you a replacement, no questions asked. B&D doesn't subscribe to that theory. As I haven't received the shipping label, I have no clue as to how long the process will play out. I'm not holding my breath. I will though be looking for a different tool brand. One that isn't affiliated with B&D. Or B&S if you know what I mean.

Craftsman used to be THE BEST, man have they lost it. we bought Craftsman Z5800 a zero turn mower. WHAT A POS. We have contacted warrenty twice and they always say, it's not under warrenty. Or you have to bring it to us, and it could take up to six weeks. Only had it a little over a year and it has broken down 3 times. We are done with Craftsman, and I promise you, I will spread the word.

I recently purchased a small shop vac 2.5gallon 2.5hp and I really have buyers remorse, this is the lowest quality product I have purchased in a long time. The housing is super flimsy and the motor sounds like it has a hand held size motor. It does the job but I really expected more from Craftsman. I think I could have gotten the same quality shopping Temu. 2 thumbs down Craftsman I won't be purchasing any more of your products in the future.

I bought craftsman snow blower 28” in and of 2021 but the machine never work well so after repair under manufacture warranty it start to work but not much of snow in winters 2023 & 2024 to really tested when big snow comes in the fall of 2025 machine shows a problem to start , after mechanic received a new battery fail to solve a problem they Lear a lot of other items were defected as well therefore cost of the repair was greater than &400 and warranty already expired, because of terrible winter I was forced to buy another blower but I won’t keep putting money into that machine any more, the mechanic was going to contact with manufacture regarding necessary repairs and I am still waiting - at this point I am very upset about whole situation because neither craftsman nor mechanic takes a blame for failer machine but it is hard for me to give anyone good reviews

When I called to do a warranty claim, I do not want to speak to an AI agent could not get an actual person on the phone for nothing craftsman has really let me down will not buy any more craftsman tools

I really want to give this 0 stars but that isn't an option. I purchased a riding lawn mower that has never ran properly and had paint damage upon delivery. I have tried to return it to Lowe's and contacted Crafstman numerous times to refund and return my product. Nobody responded to my emails, managers have not returned calls when requested. The customer service is as bad as the mower. 6 months later I am still trying to resolve this issue.

Thembikele Ngwane (CRAFTSMAN®) from warranty is rude and just plain ignorant. asked me to disasmble the rachet and count how many teeth, barely speaks any english, just pure waste of time... stay away from Craftsman, not what it used to be. Junk with no warranty support whatsoever.

I have spent thousands on craftsman tools simply because how amazing and simple the warranty process was well after my tools started giving out and breaking i started to do warranties and for some reason they had a really big issue because it was multiple items like I purchased all of this now that I wanna warranty them out ya wanna not so it because of the quantity so basically spend all your money but your warranty don't mean nothing to them never again will I buy a thing from them i switched over to harbor freight from now on and now I tell anyone I see looking at craftsman tools to don't even bother buying cause its a total scam