craftrecordings.comReviews of craftrecordings.com

Yet another review. I already reviewed them once and gave them 2 stars, now I'm giving them one. I'm STILL waiting for the replacement disc for the deluxe edition of The Sound of Music. Yet another 2 months and I haven't gotten any response. The issue with the duplicate disc happened back in Dec. The company I bought the CD from, sent me an email letting me know I needed to contact crap - I mean craft -recordings. They responded to that pretty quickly letting me know they'd send the disc out as soon as it was available. The follow up emails I sent have been completely ignored. To make matters worse, this was a gift.

They sold me an item with 5 units left. They charged me. It’s been 2 months and 3 emails. The website says the album is sold out. No one will return an email. I’m frustrated. I feel like flying down to their office and issuing some karma! You don’t scam crazy people and someone will pay mother-effers ! Karma police are coming be careful scammers!

I accidentally ordered the same three set vinyl twice. I've been asking for a return now for over a month. 5 requests. No response.

Bought Bill Evans downloadable CD. Very easy to buy, including buying in GBP at fa. Downloaded exactly as should do. Great. Writing this to give some balance to the feedback.

They're a FRAUD. I preordered two records from them, one of the two records was never released, I wanted to cancel the order, and they never refunded the money. I don't recommend their platform at all. Record collectors beware: scammers.

I ordered a vinyl record on October 30, 2023, and it did not arrive until January 6, 2024. They were relatively communicative during the delays, and this is not the reason for the 1-star review. When I finally received the record, it only included the vinyl itself + a protective sleeve and did not include the outer sleeve. This was not stated on the item's page. Their customer support team shut-down my ask to receive or even pay for an outer sleeve and offered zero suggestions for support or resolution.

If I could give this company minus stars, I would. I WOULD URGE YOU TO NOT DO BUSINESS WITH THIS COMPANY. They are dishonest, non-communicative, and their customer service is THE WORST. I purchased a sweater as a Christmas gift in November. The gift never showed and when I would write to inquire about a shipping/delivery date, they told me that they couldn't give me a date. After Christmas came and went, and the gift (sweater) a no-show, I contacted them again and received no response. I then contacted my credit card company and filed a dispute. THE DAY I FILED THE DISPUTE, the sweater magically was sent out. (Interesting coincidence). 10 days later, I received the package. I had ordered an Extra Large, and all of the paperwork clearly stated that to be the size. The sent me a Small, which I couldn't use. I have written them twice for a replacement with absolutely no response. They make all types of claims about their great customer service and care for their customers. Their actions prove otherwise. Obviously, I will never do business with this company and again, I would urge you to not as well.

How is it that Amazon is shipping their records in a few days door to door. Cheaper and free shipping to add Yet Craft Recording co can’t give you a straight answer on when they will ship the same lp snd charge you shipping. If you pre order directly from Craft you should have it before Amazon and other web sites