Craftmaster Hardware, LLCReviews of craftmasterhardware.com

Response from Craftmaster Hardware, LLCSep 30, 2019

Hi AB, Thank you for the feedback. We try and give notice throughout the ordering process that we have that minimum. Our typical commercial customer orders well in excess of $50. I see you are a commercial account so we can waive the minimum if you still need the products. Dan Donohue

Response from Craftmaster Hardware, LLCSep 25, 2019

Mr. Bippes, On behalf of Craftmaster I apologize for the inadequate level of service you experienced. Any time we receive an unsatisfactory review we take it very seriously. We pride ourselves on customer care and value added distribution, but obviously we under-performed and did not meet your expectations. We will address the specifics of your experience and do our best to insure we make appropriate improvements. We do value your feedback. Thank you. Tim Grogan CEO

Response from Craftmaster Hardware, LLCSep 25, 2019

Dear Justina, Thanks for taking the time to provide your feedback to us. Every day we strive to provide our customers with excellent service, and whenever we fall short, we are here to get things straighten up. Stay reassured that your message was heard loud and clear; we have already taken actions to solve the situation you described and to avoid it happens again. Thank you for your business and patience with this situation. Dan Donohue