David R.
Excellent service and quick delivery…
Excellent service and quick delivery thanks.

Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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David R.
Excellent service and quick delivery thanks.
Andrew S.
Great experience.
John B G.
I have not received my order yet and it has been over two weeks! John Gagliardo 28 Tulane Place Lincoln Park, NJ 07035
Response from Craftmaster Hardware, LLCDec 9, 2020
Hi John, The order for 5 key blanks did not meet the $50 minimum. and also were not in stock at the time. We let you know via email. We also let you when more blanks came in but did not hear back at either time so order was cancelled. Please contact John Ahearn if you still need these. Thanks Dan D
ameeee
I would’ve give a 0 star if I could. I ordered some stuff and paid almost $50 for the 2nd day shipping. I waited 3 days, the order status finally shows that the order is shipped. Then I waited for another week, still didn’t get the package, called their customer service and they said my order got cancelled because I failed to respond to them... They NEVER reached out to me!!! Didn’t even send me an email to inform me about cancellation. They gave NO explanation and NO apology!! I wasted 10 days just waiting for this package will never arrive. EXTREMELY BAD experience! DO NOT BUY from this website!
Response from Craftmaster Hardware, LLCNov 19, 2020
Hi Ameeee, Thank you for the feedback. I investigated this right away. It is not how we typically operate and this is unusual feedback for us to receive. We made initial contact to let you know that we did not have 1 of the items in stock. We did not process since we did not hear back how you wanted to proceed. A few days later you contacted us through the [email protected] looking for an update. We used that email to reply and explained we needed to hear from you before an order would be processed. When we hadn’t heard back again by the next week the order was cancelled, and you were emailed about that. So we reached out 3x to update you on your order. I apologize that we were not more diligent in fulfilling your order to your satisfaction. Dan D
JAMES LESLIE N.
Had what I needed at a fair price, shipped promptly!
Elisabeth K.
The website was easy to navigate, the customer service was outstanding and the product selections are vast. They will be my first stop shop on every project from this point forth.
Frank M.
I do appreciate the phone call prior to my order being placed. Also the quick turn-around was exceptional. Thanks to all who helped in this effort. V/r, Father Frank
Dp
Products were great.. however was missing a piece to one door knob in the content.