ODD Parts J.
A rare part that I needed was only…
A rare part that I needed was only available as a special order that was three to 4 weeks away. Your representative DID ( thank you) give me the name of the manufacturer. I called them. They had NO DATA directing me to anybody that also had ordered that part. (Pretty poor data collecting) . Instead, that manufacturer gave me a list of their distributors near my area. I called about twenty of those companies- none of whom ever ordered that part. Most were installers, not stocking dealers. In the end I used parts that I modified from other industries. When you are a very small business with very small needs, the buck stops on the dime. It is the nature of sales people to estimate the $ value of a call, not the need. A thorn in a lions paw may not be huge, but, the lion remembers who took it out forever.