Craft KitsuneReviews of craftkitsune.com

I’ve been with this company since 2020 before the pandemic started and the former owner, even though we may have had some issues we have never had as much problems as we did since it’s been sold to this new company first I’m a say that we have been scammed and lied to on numerous occasions The first offense was we pay 3499 for a month for the box all of a sudden and November they started charging $50 per box without any notification or anything and then what we started receiving for this $50 per month was less than five dollars in product sometimes as I see some people never received their boxes Especially if they prepaid a year in advance. I had sent a email 42 times between October 16 and December 31 asking when and where did they post that they were starting charging I asked $15 almost 20 $20 for shipping no answer I will make leave a comments on the Instagram no answer or did or the first answer they give will get back to you the next day. The next day has never come , then they started just to ignore any questions and erase any questions they were given it on their Instagram post you were not allowed to ask any questions about your box in the Facebook group because it tells you when you sign up you only hear to talk about the box or the craft. You cannot discuss anything About payment any errors anything like that in their Facebook group so after No after no response from emails I decide to call them Viva Instagram I did that three separate times on three once at the end of October once mid November and I just called again about a week ago and after this last time of them not answering those calls they have blocked me on Instagram or the two accounts that they that they know that I have but they don’t know I have many many more that I can see in any question and then I got a email because I stopped I would not let them charge me for January because they were not answering these emails so once they saw that they were not being able to charge for January I cut that card charge your charger off. They sent me an email saying now you’re no longer , you’re no longer able to purchase boxes from us like they’re banding me from getting there that cheap cheap and excuse my French ass box because this last one had his once in waiting for this first time, they printing their own type of mold and it’s supposed to be the reindeer cupcake here come yeah we got a reindeer cupcake. That was the picture on the box on the inside of the box. Once again, we received one mold , which is a mold of just a reindeer sitting up that can be purchased on which or on Temu for less than 15 sets if you bomb in bulk Everything that we received in Decembers box was less than five dollars. You should be ashamed of yourselves for what you’ve done and looking back over it. I’m gonna talk to my credit card company about reverse in charges and tell them they can have that crap back from the box that they had cured they started curating which was a Halloween box which we didn’t get to after Halloween I think Thanksgiving box you got two days before Thanksgiving and our Christmas boxes that got them and I didn’t get the February 1 a Christmas box !!!!

At first it was nice I payed month to month as some months I did not care for Any issues the old owner would repond with in 3 days worst case a week or would reply on the fb group But now with the new owner I payed for Dec Jan and Feb box Now we r in Feb I still have not gotten my Dec or Jan box idk if I will get my Feb box at this rate I doubt it I sent emails out and in the fb group about my boxes no reply’s and my msgs been removed So this box I a big no go do not join bc you will be out of money for nothing

This company use to be a trustworthy and worth while subscription box. It switched owners and has since become a scam. All mold are cheap ones from temu. Very little supplies included so projects can not be completed. No instructions for those who are beginner level. And to top it all off, the owner refuses to communicate with customers with concerns. Shipping weeks later than the boxes were supposed to if at all. Up charge on the subscription without any communication. And the literal last minute change in the billing schedule removing the option to skip a box that isn't wanted.

Craft Kitsune has become a scam company after the original owner sold the business. The new owner claims all molds are 100% original, but a simple search tell you they're sold on temu and other sites. A recent box even had a completely different mold that was listed. The promised mold is still in the artwork on the box it self.

If I could give 0 stars I would. When Liz owned it she did well. But since the new owner took over they are too busy scamming people to care. They have raised the prices 3 times with out notice. Changed the date of the charges and now the last box of last year they said shipped out and they ended up combining it with the Jan box and didn’t put in anything that was supposed to be in the December box. So she gave us one box for the price of 2. There is no way what was in the box was worth almost $100. I canceled my subscription to this box after I saw comments from others who ho said that they were being blocked by her on social media for voicing their concerns and when they emailed they got no responses. I emailed about my kits a month ago and still have yet to get a response. This company is a scam and these boxes are a scam. She is getting things off temu and putting them in the box and charging an arm and a leg for them.

As other reviews have mentioned, this service recently changed owners (sometime around August 2023). I had purchased a year's subscription last Dec, and was happy to give the new owner a chance, but found the new boxes lacking in both the charm and the quality that I had come to expect previously, and although there had been issues in the past with boxes arriving on time, the previous owner was communicative about expected timelines, whereas the new owner has had delays of over a month, causing holiday themed boxes to arrive well after the holiday in question, AND actively silences any criticism or even just any polite questions of when to expect our boxes. I do not personally know if (as other reviewers have claimed) the recent molds are available elsewhere, but I would not be surprised, as they resemble other cheap silicone mods that I have purchased from Wish/Temu/Amazon in the past. I also have noticed that where we used to get full sets of things like pigments, inserts, and other accessories, you now get one or two randomized ones, which seem to have been "parted out" from full sets. The box I received today, which prompted this review, included the 2-part resin that has become standard for this box, a single small blue sparkly powder, two random snowflake stickers (the kind used to decorate a water bottle, NOT the kind you can craft with), two random unthemed cabochons (one "chocobar" and one that kind of looks like Mr. Krabbs from SpongeBob, but not enough to get sued), and a cheap mold (probably purchased in bulk on a reseller site) which sort of resembles the one advertised, but either it is missing a second piece to complete the project, or they just changed the design without telling anyone. I'm extremely disappointed, and the fact that they have recently upped their prices is ludicrous considering what you get. Add to that the fact that they apparently attempted to charge my card for another full year after I had gotten a cancelation confirmation email? I would have lost my mind. Luckily my bank flagged it for review, so I was able to avoid that.

At 11:01pm central time USA, December 31st, I got an email saying they were changing from paying on the 11th to paying on the 1st. I didn't see this email, I was at work. At 12:17am, January 1st, My card was charged for the new kit. I was still at work. I may have to go through my bank to dispute this charge. An hour and 16 minute warning doesn't even sound legal.

Prior to the new owner taking over it was great, give or take minor, but well communicated, shipping delays. Afterwards though, the business has gone to hell. My box for the Nov 2023 kit was missing 75% of the advertised materials and was delivered over a month late with NO communication, as was many other subscribers boxes. I have tried multiple times to contact support via E-Mail, the Subscriber Facebook Page, as well as the main Business Facebook Page. The owner blocked me from the main business page for simply asking for help with the missing items, and hasn't been looking at the Subscriber page at all since October 2023 it seems like. I have never received a return E-mail ether. I am currently disputing the charge for Nov. 2023 through my bank, and won't be surprised if I have to do the same for the Jan. 2024 box since it hasn't been fulfilled yet and may be "lost" by the company as retaliation. I would also like to note that, while I canceled before Jan 1, I suspect many people are being double charged for the Jan. 2024 kit because she changed the payment date from the 11th of the month to the 1st, only sending a mass email at 11:59 on 12/31/23 right before payments on the new date took effect (literally minutes).