Craft KitsuneReviews of craftkitsune.com

The old owner was amazing, and kits were incredible. The new owner raiaed price without notification, used mass molds, then stopped deliverying product, but continues to take money from accounts signed up. She has shut down email and site. I've lost 100 dollars from her that I cannot dispute. Stay far away from this "box."

I purchased a plan for my wife's Christmas gift and have discovered I was scammed out of my money. This Wendy or George or whoever needs to have state or federal authorities looking into their clearly ongoing fraud!! Today I received a text saying order is coming and at the beginning of March and April I received emails saying it was coming! Do we know what State they are based in? The State Attorney General should look into Wendy!

I haven’t received my kits from Jan- April 2024 as of today. I have sent several screenshots to Wendy showing the months that are still unfulfilled. She hasn’t responded to me.

Late boxes will turn into no boxes you have already paid for.

The new owner has run this company into the ground. The cheap junk in the boxes is barely worth $10. The one time shop is mostly out of stock. The resin molds supposedly "created in house" are from Temu. The website, which once was easy to browse, is now a mess of a dozen different fonts on busy backgrounds. There are barely any pictures for the products being sold, so if you do subscribe, you don't even know how badly you're getting ripped off until the box arrives (assuming it ever does). Just stay away from this company.

Honestly one of the worst experiences I've had with a company. I've been a subscriber to Craft Kitsune for years now, and then a new owner took over unexpectedly. I decided to give her a chance. I was on a monthly subscription, so I was being charged every month, but I wasn't getting any shipments. I didn't get December or January's kits. I gave the new owner the benefit of the doubt because she had some delays with shipping, but after I emailed asking about tracking/shipping, she said she'd "look into it" and then never got back to me. I sent subsequent emails for help and she ignored all of them. I had to file a claim with my bank to get my money back. I definitely don't recommend subscribing at this point - you're not going to get anything!

The original owner of this business (Liz) sold it to a new owner (Wendy) end of July/ early August 2023 with absolutely no notice to subscribers until after the sale had already taken place. Several people cancelled their subscriptions right then and there (the smart ones), but most people tried to give the new owner the benefit of doubt, hoping that she would improve things with her promises of more items and higher quality, but the main issue everyone was having was how late the kits were shipped out every month. Unfortunately, it only took a few months before she stopped approving all new FB posts (early November 2023) and stopped updating everyone on kit progress via automated emails/through the FB group like Liz did (IE if all the parts had arrived, and when we could expect them to ship out, etc), and she hasn't responded to any emails written to her. I noticed on January 1st 2024 that I had received an email from Craft Kitsune on December 31st, 2023 at 11:01PM stating that there would be changes starting in 2024... the most important ones stating that there was not only going to be a price hike to compliment the 'better item quality' (kits originally started at around $35, but in only a matter of months, have since gone up to $50), but instead of being charged on the 11th of each month for our kits, the charges would be going through on the 1st of each month. Less than an hour later, there was a confirmation email that my account had been charged for the new monthly subscription of $50. I can't think of many people that are going to be checking their emails on New Years Eve, so that in itself was shady enough, but she hadn't even revealed what the monthly theme was going to be yet, so no one was given the option to skip that monthly theme if they wanted to, as we were always given the option in the past- hence why the charges were originally on the 11th instead of the 1st. Since posts still aren't being approved in either Craft Kitsune FB group(subscribers and regular business page), everyone has taken to commenting on older posts just trying to get information. All negative comments and questions are routinely being deleted without being answered, and she's even going as far as blocking/removing some people from the groups now, when all everyone wants are answers. She has also deleted and disabled the ability to leave reviews on the business page. When I finally got the December kit, it was nothing like the unique mold that she advertised (which was when the subscribers noticed that she had even gone out of her way to delete all of the themed December kit posts). Instead, it was was a cheap, $3 Temu mold, 2 stickers, half filled resin bottles, a tiny thing of glitter, and 3 cheap, non-related plastic charms. Definitely not worth the price that we were charged for!! February Kits still haven't been shipped out, March kits haven't even been REVEALED, yet she's busy creating multiple FB ads for more subscribers, trying to start an affiliate program, and still ignoring all emails. COMPLETE SCAM, BUYER BEWARE!!!

Initially the year subscription I paid for was great. The boxes content has been increasingly more sparse since last September, when we did not receive enough resin to fill even one of the molds. There was also an ownership change around this time. No boxes have been sent on schedule (not by a few days, by literal months, no one has received Feb box yet). The item reveals are not the exclusive items promised but mass produced ones purchased off temu. Boxes come with inconsistent amounts of 2 part resin. There are not enough "extras" provided to create the crafts. March had no reveal, although people were charged (the charging is to occur after the reveal so you have the option to skip the month.) Reviews and questions are being removed from the Craftkitsune social media the owner controls and individuals are being blocked from the company page. Online store purchases are not being honored and people are having to dispute the charges with their banks to get their money back. Emails to the owner go unanswered.