Caitlynn G.
The product I received was shipped…
The product I received was shipped directly from China. They didn't even try to put their brand name on it. That part was really disappointing. They could have at least tried to act like a legitimate craft company and slap their brand logo on it.
Response from CrafthoopSep 21, 2026
Hi Caitlynn, Thank you for sharing your feedback. We’re a small family business, and we truly appreciate every customer who chooses CraftHoop. ❤️ We’re sorry the packaging was not what you expected. We want to clarify that we work with trusted manufacturing partners to help us offer a wide variety of embroidery designs while keeping our kits affordable. This is common for many small businesses, but every design, instruction, and customer experience is carefully managed by our team. We also noticed you chose our 3-in-1 Beginner Embroidery Kit, one of our most popular designs, and we hope once you start stitching you’ll see the care that goes into creating these projects. Your order was delivered within 7 days, and we always do our best to provide a smooth experience from purchase to finished embroidery. Thank you for giving our small business a try. 💛 — CraftHoop Customer Care Team