Cracker BarrelReviews of crackerbarrel.com

Cracker Barrel, Norcross Ga,# 28 is off the chain. The store has a very large sign on a stands outside at the door entrance and several small signs throughout the store stating masks are required. However, there was several people not wearing masks. Asked a staff member why their mask rule was not being enforced. The staff person said, we aren’t allowed to address customers about masks. I said that’s interesting because signs say differently and other stores like Targets, Publix, Walmart, etc., will stop you at the door and if someone slips into the store and try to go through the line I have seen them not check a customer out without a mask. She really just ignored my concerns. Every time we moved away from a non- wearing mask person, someone else would come stand beside us without a mask. It’s hard to social distance in that small store, therefore, masks should be enforced. Nevertheless, we decided to just leave.

I will NEVER place a Togo order again. I have a few times and it was terrible experiences. I dont mind going in and dining. I would rather wait 30 minutes to be seated than to place a togo order.

The website they have for online ordering is the most hideous, useless, and agonizing/aggravating experience I've ever encountered. I just wasted 30 minutes creating an account in which to order. After I logged on, the navigation of the site is not very clear at all in some areas of the site. Once I finally found the Christmas dinner special, I had my credit card ready and after figuring out how to choose my dinner details, choosing the date I wanted the food, the time, and that I was going to pick it up at the store, clicked on "checkout" and the site throws back an error message!!! I tried it 3 times and got nowhere. I'll just go to Publix or some other high-end grocery store and pre-order my Christmas food items. This useless website needs to be fixed or simply shut down.

Oh my God as if we don’t have enough to worry about out here with this Covid 19 infecting us now we have to worry about what we eat in the restaurant how sad is this time I hope it gets better sausage sausage that I was sold tasted rank like it is old meat why do I have to worry about what I eat around here now I guess that’s why I cook so much at home how sad when the striving to try and get more customers in there but they allow for something like this to happen I’m sad I haven’t eaten at Cracker Barrel in several years because I moved to Kyle and because I had to bring my mother 90 years old to Walmart I decided to buy her breakfast what really upsets me about this whole thing is that my mother ate her food like it was nothing because she doesn’t have the senses that she’s had before when I finally had her all settled and she was eating I tried mine and was upset what I tasted in the sausage

This restaurant has a website that is supposed to let you order online. What it does is nothing. It will not let you order anything. What you get is an error message that says they no longer have that item. So they are out of pancakes and eggs? They have seen our last dollar.

I ordered online for Curbside pick up I had to wait about 45 minutes to an hour for my my food. I finally called again and they brought it right away and I wanted to eat right away but my food was already cold. Also cold coffee and cold food.

We ordered the heat & serve for 4-6 figuring 2 of us would have left overs - since unable to be with our children. We received dinner at the pick-up - when we got home we were missing the stuffing, the turkey gravy, got corn muffins instead of the rolls we ordered, and the topping for the loaded hash brown casserole. Sweet potato casserole was the texture of baby food - we did receive a qt of something that looked like soup - we did not order - and it tasted like water. Also had to heat all food in our own dishes for almost an hour - and they ran out of instructions -so not only we missed half our dinner but had to wash all the dishes for our heat and serve dinner. We went hungry for our Thanksgiving dinner!

The family was not up to cooking Thanksgiving Dinner so we decided to give Cracker Barrels' take out Holiday Dinner a try. Two items were tasty...the very small portion of turkey we received and the pie. All the sides: dinner rolls, squash casserole, sweet potatoes, stuffing, cranberry relish and gravy were sub par at best. No bang for our buck 😤. The family was not impressed, and recommends to steer clear of the take out Holiday meals.