Cracker BarrelReviews of crackerbarrel.com

My husband and I both ordered the Chicken & Dumplings, which was a mistake. The dumplings were square, raw pieces of dough and to find the chicken we had to scrape through the gelatinous “gravy”. Lesson learned: avoid the Chicken & Dumplings!

Worst on-line ordering ever! It never works, and I have to end up calling the "to-go" person to order that way. This is not a recent issue! I have this problem EVERY time I attempt to on-line order!

We have been waiting in Cracker Barrel Roundrock Texas Branch for 2hrs. The manager is rude as hell!!!! We are trying to celebrate monthers day and have a good time. I reserved for a party of 3 and we were waiting for 2hrs in the store. People with party of 2 gets seated first as well as people party of 4 they told us 40mins wait time but it took 2 hrs and still haven’t got seated, unfortunately your management is ignoring us since we were just party of 3. We asked for the GM and all he said it was a busy day, manager haven’t even apologized or made us feel valued nor did something to deescalate the situation. Other People waited 30mins or less and got seated first. Your CCTV cameras has all the evidence showing we were there for 2hrs as I have shopped inside the store for other stuff. I expect a response on this and your roundrock management should be reprehended for this… they haven’t done anything or apologized! Rude as hell!!! I have been to other Cracker Barrel branch and management was good.. round rock needs to work on their customer service skills.

I lived near a wonderful Cracker Barrel near Corydon, Indiana but then I moved. I visited the one on Crittenden Drive in Louisville and the mashed potatoes are so lumpy I can't eat them and the Chicken Fried Chicken is overcooked. I always get the Chicken Fried Chicken with mashed potatoes. There is no flavor to the broccoli either, like they forgot the butter. I can say the biscuits were good. This is the last time ever going to Cracker Barrel on Crittenden Drive in Louisville, Ky.

Racist company. All they have are black commercials. There are no American Indians, White, Asians or Latinos!!!!

The Cracker Barrel in Bardstown, KY is horrible. Sometimes the food is ok, but its bad more times than not. I used the pay at the table app on Feb 18 and was charged for my meal twice, only to be told that the app was not working. I then had to pay for my meal at the counter because I was told it was not paid for. I showed them the transactions from my bank account right then and there. I was assured it was only pending and that it would refund to my bank account. Long story short, it didnt refund and I paid $150.00 for one nasty $47.00 meal and experience with my family. I went back to the store the following week to tell them about my money and another manager took my name and number and info from how I paid and said he had to call the regional office to get this back! Its now March 9 and I still have not received a refund! I am livid and I WILL get my money back and I promise you, I WILL NEVER EAT AT A CRACKER BARREL AGAIN!

Kannapolis NC, was not busy as it was 4pm. Waitress was busy doing nothing, finally ordered ….. took long time to receive food. He ordered breakfast, county ham was not country ham but more like regular ham fried. I ordered chicken and dumplings, they were warm but tasted like they came from a can! I was looking forward to visiting but completely disappointed. Won’t be back for a long while maybe never. Won’t miss it Store is always fun but mostly overpriced.

Used online waitlist, had to wait twice as long as originally told. Waitress was OK, but it took a long time for the food. She had to be reminded to bring ranch dressing. The mashed potatoes were so thick I couldn't eat them. They must have added too much cornstarch trying to thicken them. I've never had potatoes that heavy. The chicken fried steak was so tough I kept shaking the table when I tried to cut it. The bread was a bit dry. The waitress left the receipt without asking if we were done. We had to ask her if we could order dessert. The weather was extremely cold out and we sat near the fireplace to get warm, but they let the fire go out. We were cold the whole time. We wanted comfort food and this experience was anything but. And someone needs to dust all the wall decor, it's been too long.