Samuel K.
Large selection awesome prices
Large selection awesome prices
CPPDiesel is listed under Auto Parts & Wheels.
CPPDiesel (cppdiesel.com) has 343 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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Auto Parts & Wheels
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Auto Parts & Wheels · Orlando, Florida
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343 approved reviews, newest moderated first
Samuel K.
Large selection awesome prices
Susan T.
Very simple to order. You had what we needed. Chose 2 day delivery.
Chris T.
i put a order in with the assumption of them being relitively close to me, i would receive items quick, this was not the case, 4 simple items were drop shipped from all over the US. i received 1 tracking number and informed my customer that the parts would arrive on that say, well, 1 tracking number was for 1 item, not all 4, if i knew you were a drop ship company, i would have never had bought from you. needless to say, the worst shipping experience i have ever had when ordering parts. their prices are decent, but plan on multiple shipments for 1 order and don't assume everything is in one package.
Response from CPPDieselMay 15, 2017
Chris, I apologize for the confusion with your order. Unfortunately, some of the items that you ordered were out of stock at the time of your order and had to be drop shipped direct from the manufacturer. We apologize for this inconvenience and understand your frustration. If you decide to give us another chance in the future, we can let you know availability at the time of your order to help give your customers better information on expected delivery. Again I apologize and would like to personally help you in the future. My name is Jamie. Please contact me at ext 3 and I will do all I can to make sure you are well taken care of. Thank You.
Mark S.
I ordered 2 simple fittings last Friday the 5th of May. I called Monday to check order status and was told that the order was shipped that day due to the late order on Friday. The representative said it would take 3-5 days to arrive. I assumed it would have been here by Wednesday or Thursday which was not the case. I called today twice and was on hold for twenty minutes and got tired of waiting. I never thought ordering two fittings would have been this hard to get. I'm not sure I would ever order anything from CPP again. So today is Monday and still no fittings or tracking number. In the last email from Jammie at CPP he said that my fittings should be here between Thursday and Monday. I have been on hold for over 25 minutes to get an update and its now past 5 o'clock which by now there closed. So after talking to Jammie at CPP he explained that there was a miscommunication between the supplier, CPP and myself. It was a relief to finally understand what happened. Jammie the owner of CPP made it right and I appreciate that. I'll be ordering from CPP in the future.
Response from CPPDieselMay 15, 2017
Mark, Thank you for taking the time to review our company. I apologize for the confusion on your order. As our customer service department explained, when orders come in after hours, they are shipped the next business day. When you placed your order late Friday, the parts shipped out Monday morning which was our next business day (closed Saturday and Sunday). Unfortunately, in your area regular ground shipping shows 3-5 business days to arrive from our location. That would put your expected delivery date between Thursday and Monday of the following week. Again I apologize for the delayed delivery, but for future reference, we do offer upgraded shipping from UPS and FedEx including 1 day and 2 day delivery. In the future, if you decide to give us another chance, I would like to help you personally. My name is Jamie and I can be reached at extension 3. Thank you
Tyree W.
Fast shipping and good product will buy again
Brian D.
excellent job
Robert B.
Awesome price on a genuine part for my cummins, and easy checkout. Extremely pleased.
Jeremy C.
The two people i talked to on the phone were very nice. Im hoping the part i bought will work on our firetruck. If not ill be more than happy to call you again to figure something else out. Thank you so much.