Lucilaine C.
Thank you so much for your product is…
Thank you so much for your product is help us a lot

At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
CPAPdirect.com (cpapdirect.com) has 1,078 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Pharmacy & Medicine · Portland, Oregon
Excellent

Pharmacy & Medicine · Portland, Oregon
Excellent

Pharmacy & Medicine · Myrtle Creek, Oregon
Excellent

Pharmacy & Medicine · Ashland, Oregon
Great
1,078 approved reviews, newest moderated first
Lucilaine C.
Thank you so much for your product is help us a lot
German Lara G.
Excellent service, quick and friendly. I really recommend you.
Kim H.
Great service! The only problem I had was when I ordered an extra water chamber, I thought I was getting the one with the adaptor for the SoClean since that was what I had just ordered.
Nancy V.
Poor customer service. I was sent a unit that my husband ordered for me as a Christmas gift I guess. I already had one. If the the company would have emailed it called I could have told them I didn’t need one. So NOW I a have to pay to ship it back. I don’t really think I should have to pay to return something they randomly shipped to me. Concerned with the bottom line and not their customers
Response from CPAPdirect.comJan 7, 2021
Hello Nancy - I took a look at your order and you are correct, it would seem your husband did order it for you as his email address seems to be on the order (it was not randomly shipped to you). Upon receiving the order, I see that we did call you twice (12/16 and 12/17) but had to leave a message both times(never getting a call back). Thinking this might be a holiday gift, we decided to go ahead and ship the order. Obviously, there is no way for us to know that you already had this product. The good thing - you can return it for a full refund.
Tessa S.
Website said there was a discount but it was so small it could hardly be called a discount! Only $10 for such an expensive item! Also couldn't find any coupon codes. Other than discount being so vague, decent experience ordering from them.
Response from CPAPdirect.comJan 7, 2021
Hello Tessa- while there may have been only a $10 discount on the item you purchased, we have priced most items on our site at already discounted prices. So, in a sense, you actually received a double discount.
Sylvia S.
Said it would arrive in 2 days. This took much longer than expected. What would happen if someone needed a face mask that would become a real big promise if you said and guarantee that it would be here in 2 days this that will a create problems for families and neighbors can hear you snore.This people like you we depend on. This disorder does break a few families Thank you for, your concern!!!!
Response from CPAPdirect.comDec 24, 2020
Hi Sylvia - we are very sorry about the delay in the delivery of your package. I can tell you we handed that off to the carrier on time, but most carriers are really struggling to move packages this time of the year. If it was within our control to get that to you faster, I can assure you we would have done it.
Ann N.
Fast delivery and the exact items I needed. No hassle.
Mark B.
Your return policy stinks! Shouldn't have to pay for return shipping or restocking fee. Will not purchase from again.
Response from CPAPdirect.comDec 20, 2020
Hi Mark - I've taken a look at your order. I think there may be some confusion about our return policy as it relates to this product. I will be sending you a direct message and have no doubt we can clear this up. Thank you