CPAPdirect.comReviews of cpapdirect.com

Response from CPAPdirect.comAug 6, 2021

Hello - I am very sorry about this. I'm not sure what may have happened, but we do allow mask returns for exchange or store credit. Please send another email to [email protected] (Attn: Greg) and this will be taken care of.

Response from CPAPdirect.comMay 12, 2021

John - I'm glad we were able to get everything worked out to your satisfaction.

Response from CPAPdirect.comApr 16, 2021

Hi Polly - I am very sorry for the experience you had. I did take a look at your account and I do see two orders placed just minutes apart. We have agents that are assigned to clear orders based on timestamp and order numbers. This is perhaps why we did not detect your duplicate order. I have reached out to you to try and resolve this matter. I do hope you take us up on the offer we have made.

Response from CPAPdirect.comApr 1, 2021

Hi Johnny - I'm really sorry about this.  I do see that you placed two orders about 3 minutes apart.  Perhaps the Order Confirmation page was not presented to you due to a glitch in Paypal or our system (which I will look into).  In the meantime, I will refund you in full for one of the orders.  You should see that refund shortly. As for an account, it is not required that you open an account.  Some like to do that so when they log in, they can check out faster.  But again, it's not required.

Response from CPAPdirect.comMar 1, 2021

Hi Terry. I have taken a look at your order and tracking. Seems USPS has either lost your package or the postal service is still struggling from recent severe weather and having problems getting packages to move through their system. I will reach out to you directly on this. Thank you. UPDATE: A replacement order was shipped to you using UPS.

Response from CPAPdirect.comFeb 6, 2021

Hi Marvin - I just took a look at your order notes. It would seem you ordrred the incorrect Adapter, called in to let us know you were going to send that part back for an exchange. Notes indicate we are to send out the correct Adapter once the other part was received. We have yet to receive that other part. Regardless, I'm going to go ahead and send you what you need.

Response from CPAPdirect.comDec 19, 2020

Hi Mary Jo - we are very sorry about the delay with this order. We handed it off to USPS on 12/6 and they obviously took their time getting that to you. Normally, they are quite good, but recently we've seen a spike in delayed packages. I wish there was something we could do. I will be making an adjustment to your order which you should see shortly. Looks like it was delivered 12/18.

Response from CPAPdirect.comDec 7, 2020

Hi Tamara - I have looked into your order with us and it would seem the Postal Service has either lost your package or it's simply severely delayed. I am going to assume it's lost and get a replacement out to you today. I am very sorry about this. Tamara - all order and shipping confirmations are sent to the email address entered on the original order.