cpap.comReviews of cpap.com

Response from cpap.comJun 9, 2021

Hello, We apologize for the delayed response. CPAP.com, is still in business! We are sorry for the long hold times as we are greatly understaffed and are receiving an extremely large volume of calls. If you would like for us to call you, instead of you holding on the phone, please send a message to: [email protected], include your contact information and we're happy to give you a call. We hope to hear from you soon!

Response from cpap.comJun 9, 2021

Hi Cac, We are sad to hear that your calls have went unanswered. We are understaffed with extremely high call volumes, so our wait times have been unusually, lengthy at times. We apologize for any inconvenience this may have caused you. If you would like for us to contact you via phone, instead of you having to wait on hold, please send us a message with your phone number and we're happy to give you a call. We hope to hear from you soon!

Response from cpap.comMar 12, 2021

Hi Jaakko, We're very sorry for any inconvenience. Yes, if you aren't able to give us a call you may simply send us an email verifying your ship to address and this would be acceptable! We appreciate your business and again, we're very sorry for any misunderstanding. We hope to hear from you soon!

Response from cpap.comMar 5, 2021

Hi Evan, We are very sorry for any misunderstanding regarding our Newsletter Sign-up offer. CPAP.com, has no desire to be deceptive to any of our customers, or future customers. We take customer service very seriously and work very hard to make and keep our customers satisfied and comfortable with our company. In the screen shot in which you posted, there is a portion below the email address which has the subscribe and save button and below that the exclusions for the AirMini and Apnea Link products. I have linked a screen shot of this advertisement below. https://grabby.cpap.com/2021-03-05_190819444-CK194i-1942.png Again, we are sorry that the bottom portion didn't come up on your screen, but again, we have no interest in being deceptive with any customer. We would love to discuss your concerns in more depth and see if we can find a different discount for you. Please give us a call at: 1-800-356-5221 and ask to speak with Layne, or Carol, or you may privately message us your phone number and we're happy to give you a call back. We hope to hear from you soon!

Response from cpap.comApr 17, 2020

Hello, In follow-up to our e-mail conversation, we are very sorry for the delay in you receiving your order. Unfortunately, once the order leaves our warehouse, the delivery day is beyond our control. Also, we are aware of some delays in International packages being delivered timely due to Covoid-19 and again this is beyond our control. We understand that delayed deliveries can cause hardship and we never wish our customers to be inconvenienced at no fault to them. In our last e-mail, we made several different offers in regard to resolving your concerns, with the the delayed shipping and all of the offers still stand. Please contact us at your earliest convenience so that we can proceed with the action of your choice. If you would like to speak with us further, please feel free to reach us at: 1-800-356-5221, ask for Carol M., or you may e-mail us at: [email protected], Attn: Carol M. Thank you for your patience with our company and shipping companies during this COVID-19 crisis and we hope to hear from you soon.