cpap.comReviews of cpap.com

I contacted cpap.ccom for support with my Philips machine. Erica provided the expected options but then when I explained my situation further, she went above and beyond to review settings and provide information I was able to use to rectify my problem (at least for the time being). She spent a great deal of time with me and made me feel appreciated as a customer and respected as an individual! This was quite possible the best customer phone support I have ever received. THANK YOU ERICA!!!

Erica G was very patient and helpful when I had a question. I appreciate her help and kindness and knowledge.

Great service

After wearing c-pap masks for 20 years I had had it with ill fitting masks and masks that were made of plastic that broke! I have learned many tricks how to make masks feel more comfortable and to tweak them to help them fit better. The AMARA VIEW was recommended for me by my doctor. She knew I needed a mask that would work for me and not have problems and make marks all over my face that last 1/2 the day. I ordered the mask and had used the sizing guide to assure my new mask would be just the right fit for me. According to the sizing guide I needed a SMALL mask. IT DID NOT FIT AND I WAS UPSET AND FRUSTRATED!! I called your 800 number. Brandie T. answered my call. From the first hearing her clear and evenly paced voice, I knew this was going to be a good customer service call, and it was. She was easy to understand by not talking too fast and her words were clear. I told her the problems I was having with the nose part leaking air up into my eye, the cushion was touching the corners of my mouth and my bottom lip was covered with the bottom of the cushion! Brandy listened very carefully to my complaint. She could tell I was frustrated and needed help to get me a proper fitting mask. She recommended the MEDIUM SIZE MASK. She offered to refund my money and help to order the new correct size mask for me She made everything so easily understood as to what she would do to help me. She reassured me that c-pap.com has a 30 day guarantee on my mask purchase and she was happy to help me get the right mask. She then offered if it wasn't right to call them back again so they could help me. I told her I wanted to work with her from now on. She said calling the 800 number that I might get her or someone else on duty. She did offer that I could ask for her and if she wasn't on another call she would help me or she would call me back. Brandy, to me, is a top-notch customer service representative of your company, and I hope you also see that in her too. She's deserves recognition in her work. I should know good customer service as I've been in sales and 15 years of customer service work! It takes one to know one and Brandy is that one! Dee

Brandy was very helpful and friendly.

Support Staff- (Iva R) was very informative on the available CPAP machines that fit my prescription needs. She graciously walked me through each machine and the variations. Once I chose my Air-Sense 10 Auto and added the accessories I was set. I found Iva R a pleasure to work with, and with the tone of her voice, a very compassionate and caring person.

Have called many times and all the operators have been extremely nice. The last one Daryl went above and beyond to make sure my order was processed appropriately.

For two days my wife and I been trying to get my prescription to you.. my previous doctor setup road blocks at each turn wanting me to do another sleep-study. (Money, I figure) I finally was able to get my prescription and each time I sent it. It was not legible. Darry C. an Awesome Soul! took the time for me on the phone while I got a legible prescription he could cipher. Daryl C. thank you so much.. what you did is, no two ways about it, "CUSTOMER SERVICE." You are a rarity. To Cpap your employee won me over and I am so Grateful. Thanks Daryl C... from your customer from here on out MicKeal Davis. PS as a former business owner...Daryl C. would be an Awesome! trainer... for your company