cpap.comReviews of cpap.com

I bought a CPAP from them. About a year later it stopped working. I have was told to send it in (at my expense) to have it evaluated. They said it would take 4-6 weeks. I never received any communication from them. After 6 weeks I called. They said they don't have any information. After 8 weeks I called. Still no information. If you buy from them hope everything works right. Because if it doesn't you will get zero support in getting it fixed. RT151071

I have ordered from these folks for years. I recently ordered a new cpap unit and accessories and they took my money then promptly sold the cpap I had purchased! I sent them the prescription (mine had expired, they had it) within a day of the order. I was told because I didn't have a prescription on file they sold my cpap!!! I tried calling them and was on hold over 30 minutes, then hung up. This company has gone from good to awful. I'll never buy anything from them again. There are a lot of cpap suppliers online and I had no trouble ordering my cpap after I cancelled this order. I would strongly suggest you go elsewhere!!

If you are buying a cpap: I would not buy from CPAP.com as once you open box you cannot return. Also, their site indicates a 15% discount which you only find out later doesn’t apply to machines. Finally, there is no obvious way to leave a new customer rating. I would also avoid buying the Somnetics Transcend 3 Auto Mini Cpap as it is just too loud I believe the reviewer’s only measure the noise at the machine itself. To get a true indication you need to actually wear a mask and measure the decibel level right near your face as the noise of the pump is conducted along the tube and exits from the exhaust vents near your nose. Not only is it around 38 dB but those 38 dB are delivered very close to your ears! - in response to cpap.com’s comments Another way to look at this is that the device is deceptively marked by the manufacturer as having a much lower decibel rating because I believe they turn it on but don’t measure it at the mask they measured at the machine. There is no way this could be found without turning the machine on. Thus the cpap.com policy of not excepting any returns once it’s been used in no way holds a company accountable for deceptively marking their devices but instead punishes us customers. If you look at cpap.com on an iPhone 11 Pro you will clearly see an offer to save now 20% off your order yet no where is it shown that this does not apply to machines. I would post a Screenshots but I see no way to attach or insert a picture

I purchased my CPAP machine from this company, and all was good until my insurance claims for reimbursements were rejected. I checked my insurance companies [Medicare and Cigna] and was told it was covered with the right paperwork. CPAP.com does not file for you to ‘save money and I was okay with that. But what they did no tell me is that Medicare will not cover items from CPAP.com, because they do not have a Medicare Supply ID #. To add to that, my insurance, Cigna, will not cover their portion since Medicare does not cover them. Here I thought just needed to file the forms, but NO, more digging was required by me to fully understand their misleading message. This experience cost me $484.036. DO NOT fall for their game, unless you are an insurance expert, they are woefully misleading the typical consumer.

Horrible customer service. Purchased an at home sleep study, took well over a week to get consultation with telemedicine partner and only because I called. When I called to get sleep study update they didn't even know if I had study completed so they could ship equipment.

I just received a box packaged like a kindergartner from CPAP.com. What a train wreck. Absolutely NO packaging material whatsoever, one flimsy strip of tape across the seam which wasn't even stuck to cardboard, and an oversized box. All items inside were exposed and could have been easily removed from the box without disturbing the tape or having to further open the box. It was $194 worth of materials and could have been a $1000 CPAP machine and more durable medical equipment. I have photos but don't see any means of attaching them in this review.

18 months into Covid and the webpage still implies the store is open. Stopped to pick up a piece but doors locked. After 15 min on hold on chat finally got human who said they were not open and would let someone know for 18 months the web page was wrong. How easy to put a banner that the retail outlet was closed until further notice. Call even if they say their open! Someone has to be there as that is where the inventory is stored so could have run order from the couch with bunny slippers on and had a person in office filling orders bring out. Lots of competition in this sector

Bought DreamStation Go May 31st. When it arrived I opened it so I could take it for set up. Set up delayed awaiting Dr. review of pressure levels. Machine NEVER used. Plastic still on machine. I had discarded the box. Recall happened one week after I received it. Because package had been opened they would not take it back because they "couldn't resell it". This was not an ordinary return request. It was because of the recall on equipment I had in my possession for barely a week. I think this company is extremely dishonorable and really has no concern for its clients..