cpap.comReviews of cpap.com

Jennifer J was great. Cross your fingers and hope you get her help when you call.

The customer service rep was very helpful in helping me find a different mask than I was using because they are out of stock.

Great experience and customer service.

I had ordered and received the ResMed AirFit F20 Mask with Headgear + 2 Replacement Cushions (size small). Since I was accustomed to receiving this bundle through my sleep center over the years, I had not ordered this particular bundle before through CPAP.com (just stray replacement parts on occasion). I had not read the specifications on the bundle on your website that indicated that the headgear included is the standard one-size-fits-most (and NOT a size small headgear as I was accustomed to in the past through my sleep center). By the time I found out it was not a size small, I had already opened and used the product last night (trying the figure out why it didn't seem to fit properly). I called CPAP.com this morning (after I had figured out what happened) and Muzobanzi M was very kind and patient with me. He explained that the discounted bundle I ordered comes with the size small cushions but not a size small headgear. Since it was my first time ordering this bundle, he kindly agreed to send me a replacement headgear in size small at no charge. He also canceled an order I had made late yesterday for an extra bundle (without the 2 replacement cushions) that hadn't gone out yet and replaced that with an Airfit F20 Full Face Assembly w/o headgear (size small). I ordered that because I always like to have spare supplies on hand in case something breaks or is out of stock when I'm ready to replace something. Since I already have an extra size small headgear I'm good to go until this shipment arrives. Muzzi also gave me the part number for that Full Face Assembly w/o headgear so I could make note of what to order in the future, since I now know that the discounted bundle does not work for me. I really appreciate his patience, kindness and sense of humor throughout our transaction. He is honestly one of the best customer service agents I have dealt with in a very long time.

Brandy T helped me with my order. She was very knowledgeable and answered all my questions professionally.

Informative, patient, kind, empathetic, helpful, and solved my problem.

Read reviews for a lot of CPAP companies before choosing CPAP.com, and my experience as a first-time buyer matched with the positive reviews of others. I found the articles and CPAP comparisons on their site very helpful in deciding what to buy, prices competitive or better than many other companies, product arrived in good time. My one minor annoyance was that many of the CPAP machines on their page that I clicked on said the item was no longer available. I'm guessing they keep the discontinued machines on the page to enable people who already have the machine to know which replacement parts to order, but I wish CPAP.Com indicated they're discontinued with the machine picture so you don't waste time clicking the link. Good company, though, and I will happily continue to use them for my future APAP supplies.

Daryl C was very helpful and pleasant. He worked with me to find the best solution!