cpap.comReviews of cpap.com

Why would you sell me a Sanitizer that won't fit any of the parts inside for the CPAP I purchased at the same time? I have a two hundred dollar Sanitizer that’s worthless! Your sales person recommended the unit to me and told me it would work perfect. You also sold me a mask that is not recommended for the pressure settings CPAP.com set my unit to per my doctors prescription. That is an additional hundred and thirty dollars. I now have a total of $330 worth of product you sold me that is worthless. I am not going to call you again I am just going to call my Visa card Monday and declare the transaction fraudulent! This company is not Legit look elswhere

Cpap.com is now requiring customers to pay return shipping costs for warranty repairs. I purchased a new Airsense 11. The heated tube function didn't with 2 different new tubes. After speaking with techs a few times, I was told to initiate a warranty return. When I asked for a shipping label I was told that I was responsible for return fees. I explained this was a warranty issue and was told customers are responsible for any type of return and there was nothing they could do.

I needed a replacement water tank for my resmed. They had the one I needed so I ordered it. When I received it the box was empty except for the invoice and the empty bag the water tank should have been in. I called and they said they would resend. That didn’t happen. Called a second time, they said they would resend. Didn’t happen. 3rd time i called, of course I was p*ssed and I said I was staying on the phone until my tracking number was emailed. I asked for quicker shipped since none of this was my fault. They said ok, sending it fedex, the slowest possible rate..another week I have to wait for the water tank for a total of almost 3 weeks from when I ordered. They have lost my confidence in them so I’ll won’t order from them anymore.

Very bad customer service will not use this company again and I filing a complaint with the better business bueral they act like they are right all the time !

I ordered 2 masks for overnight delivery on the 8th of July. Today is July 13th and have been told by these incompetents that my order will got out on the 15th for next day delivers. So I paid extra for overnight delivery which is actually going to take 8 days.

Well the last order I placed will be the last! According to their website they ship out the next day. I placed an order last night, received text confirmation, got an email today that it’s going to be delayed due to the hurricane. So, because we need these for our vacation, and they can’t tell me when it will ship, I asked to cancel the order. Well they “can’t cancel the order because it’s already been sent to fulfillment.” I’m sorry, I understand they can’t help “an act of God,” but to not be able to cancel an order??!!!! That’s BS!! So now I sit & wait to see if I’m going to get these in time…as I was told, and if I don’t get them, oh well I’m SOL??!!! Totally unacceptable in my opinion.

I've purchased SEVERAL machines, Resmed and Philips, and supplies from CPAP.com for over a decade and always have a wonderful experience. I just bought a new machine, a different much cheaper brand, and after a few weeks of feeling terrible in the mornings, and after a number of tweaks, I determined that you get what you pay for and called CPAP.com to trade the machine in and pay an additional $700 for a Resmed. They were condescending and dismissive and basically said "tough". I don't treat my loyal (or any) customers that way, so I'll never shop with them again.

First of all, I’ve had to use this company a couple of times, and I have regretted it! My last dealing, and I don’t remember her name, but after chastising me, what I was calling about was that they sent me the wrong headgear and wouldn’t let me return it. And we are not in COVID Restrictions right now for them not to be taking back the wrong headgear that they sent me. This is the crazy thing about it if you try something and it doesn’t work, you’re not allowed to send it back. And I’ve done a lot of business with this company and what I’d say is save your time and money and get your items from somewhere else! I don’t remember the girls name that helped me this past week that chastise me, but she was extremely rude! I have managed several businesses and corporations and companies and I told the people that worked with me not for me to do not treat anybody rudely and if you’ve got problems come to me don’t take it out on the customers because they don’t deserve it! And you’re only as good as your last customer. The thing that separates a business from another business is how they treat their customers!