cpap.comReviews of cpap.com

Customer for 7 years, $5000. spent, would of always been a 5 star review. Never had a return. Mask blow out, possible machine malfunction. Ordered 3 new masks as well as new machine in case that was problem. On phone now over 2 hours, trying to return an unused machine- 3 hours at most, did not solve problem. masks I understand, but machine does not come in contact with anything. Can be reset to factory easily. Called me once said to return my call with a satisfactory conclusion, IGNORED. Be leary of return policy, make sure your machine is really defective prior to ordering new one. CPAP.com has no flexibility on machine returns, no consideration of the loyal customer that you have been and not even a price match guarantee. Ive never used another vendor in 7 years- Dumb......They always seemed like they really cared as long as I was ordering something!

I tried to return a battery that stopped working after 1 hour, but the saleswomen kept interrupting me and kept getting defensive. They told me it doesn't work more than 1 hour if you use heating and a humidifier, but nowhere on their website or their manual does it say that. It shows that it cuts the time by 2/3rds (bringing it down to 10 hours), not down to 1 hour. I have Covid-19 and they hung up on me and refused to talk to me.

Accidentally submitted an order. Tried to cancel it immediately. Received a response that it was cancelled. Then, a few minutes later saying is was in process. Followed up and was told it can't be stopped and that I would have to deny deliver. This was all in the span of a few minutes. Total scam intended to hope I would reverse and proceed with the order. his was once a great company but now it is just another scam site. Durable medical equipment... second only to pharmaceuticals in terms of the biggest con job of all time.

Total scam, they asked for prescription, prescription sent, they confirmed. Sent the machine with the wrong settings but they advice me that if I opened the box then they will not refund. What a joke

I ordered a Resmed headgear kit and there was a piece missing. Because it had been longer than the warranty time I was told I could not get this piece. This is not really a warranty issue, it’s a missing piece. I didn’t want a refund or exchange. All I wanted was what I paid for and did not get. Now I have an $90 headgear that I am unable to use because of the missing piece. Very disappointed with customer service.

It's been over two weeks. I had to buy their prescription to get clearance even though I already had one just to order the CPAP. Nothing has shipped and it's feeling scammy.

I had to give this company a star in order to write a review but really they don't deserve any star. CPAP machines are for health reasons and this company should try harder to make sure their customers get their order in a timely fashion. I ordered filters for my sons CPAP machine on October 29, 2024 they said I would have the order by Nov. 2, 2024 and on Nov 2nd I received a notice that it would be late and to this day still haven't received them and says "Moving through Network" now for 11 days. I emailed this company to find out what was going on with my order and I received an answer from a bot that said "How would I rate the help from Noel" I swear this is the same Chinese company that I ordered shoes from last year who was also late by about a month and when I emailed them to find out what happened to my order I got the same email response and from "Noel". I had to order the filters from Amazon which I should have done to begin with because he needed them and got them within 2 days and were alot cheaper. I haven't cancelled my order because I know what they will say, they can't cancel because my order is on it's way, this is the exact same thing they told me about my shoes when I wanted to cancel. Don't order from this company you won't know if or when you even get your order.

Horrible return policy and process. I had to return a CPAP machine, because it stopped working. After I returned it, I didn't hear back from CPAP.com. I have to constantly call them and they never have an update. It's been 2 months and I have not received my money back for a machine that does not work