cpap.comReviews of cpap.com

I bought a cpap from cpap.com a little under a year ago. The heating function stopped working, reading "system heating fault", so I'm not able to use the humidifier function. Because of that, I get nose bleeds and spend most days feeling like I have bad allergies because my airways are dried out. I've talked to, no less than 5 people at cpap.com and the best resolution I can get is that I have to send in my machine to Resmed to get fixed and it'll take 6-12 weeks. I asked what I'm supposed to do in the meantime for possibly 3 months. It's a medical device, I stop breathing 47 time an hour and my blood oxygen drops to 73. Their answer was to buy a new one for $400 so I would have a backup. They don't offer loaners or any other alternatives. I find this unacceptable. If I buy a car and it's under warranty they give you a loaner while it's getting fixed. Again, this is a medical device not a kitchen appliance. Even after trying to talk to a supervisor, which called back once and left a message but when I tried to call her back, multiple times, it went to voice mail and she never returned my calls.

Buyer beware cpap.com accept payment prior to letting customers know the prescriptions are required.

Do not use this company, they are garbage and scam artists. First, I placed an order for a mask assembly which apparently they say requires a prescription. They allowed me to place the order and charged me for it before letting me know an RX was needed. There was no prompt or any such warning. After calling to cancel they told me that if I ordered each piece al la carte they would not require an RX. What an absolute scam! Also, they add on some sort of delivery surcharge that you can remove. The item is not added to your cart, there is a little check box to waive it, but it shows up on your invoice. Adding product that needs to be removed rather than approved is an atrocious business practice. Honestly wish I could sue these scam artists who are taking advantage of people.

This company used to be awesome with fast customer support and speed. Now they seemed to have outsourced a lot of that and response times are slow. On top of that they are charging mandatory lost package insurance fees in a tiny box on the right side of your orders that I missed. When I brought this up with the CSR they said it was my fault I didn't unselect it and that I should be more careful in the future.

Illegal and scammy sales practices! I ordered supplies (mask, hose, cushion) and was… 1) charged before anything shipped 2) told days later that the order could not ship / proceed unless I gave them a prescription… of course they have a ‘prescription finder’ service for $35. Note, it is a matter of law that CPAP supplies do not require a prescription. They know this. Awaiting resolution… this should have been a simple purchase, but is made hard by manipulative and predatory practices, while I wait for supplies that I very much need. Never again using ‘The CPAP Store’. Horrible.

Terrible service. They do not answer phone calls or emails. The return policy is atroceaous as you order wrong items as there is no service. They do not accept healtcare charges, you have to fill out own paperwork. I personally cannot wait until someone takes over this market segment and cares about the customers.

This company is totally incompetent. Two weeks after I ordered CPAP supplies, I found out what happened to my order: IT NEVER SHIPPED. This company claimed that they needed a script from my Doctor. I’m glad tha I followed up because they certainly didn’t. So my Doctor sent them 2 scripts in 2 days and they claim that the script was incomplete. My Doctor submits the same content all the time but ONLY THIS COMPANY WHO NEVER FOLLOWS UP has this problem. Buyer, BEWARE OF THIS INCOMPOTENT COMPANY AND THEIR NASTY CUSTOMER SETVICE AGENTS. Rip off city!!!

I made six total calls to cpap.com and still have no resolution. Four calls were made on Mi day June 4th during business hours but they were closed. Two calls were made today. The first representative was as helpful as he could be but after I hung up with him and checked the information I was given I discovered it to not be correct. So, I called back. Trying to communicated with the rep was next to impossible and so I asked to speak to a manager and was put on hold for over 20 mins until I had to get off the call because of other responsibilities. I am severely disappointed and am about ready to return products and try someone else.