S B.
Sorry to leave CPAP.com….
I have been a CPAP.com customer for many many many years. I’ve been on a CPAP for 26 years and have probably been a client of theirs for well over 12 years. Maybe even 20 I can’t remember. The wheels are coming off their wagon and I can’t figure out why. They’ve switched to an offshore Philippines call center system where you’ve got people working out of their house with roosters crowing in their backgrounds. I can’t get in touch with anybody at the office. I recently had a heart procedure and ordered an oxygen generator to go with my CPAP. It showed up without the critical part that attaches the hose to the unit, turns out the unit was out of production and they couldn’t find this little nipple to hold the tubing so they took it back for a full credit. I have yet to speak to someone about a replacement machine. They just dropped the subject. I then ordered a travel CPAP machine before going overseas along with an expensive battery. The battery came no CPAP, no mask or other equipment. I ordered with it, and it still shows as an open order on their website. Very disappointed that after all these years of great service and paying full price, cash customer to them for equipment they just aren’t servicing me. They’ve either sold the company or divested or something very disappointing. Time for me to try another vendor I don’t normally write negative reviews, but this is a healthcare item-I’ve just had a minor heart attack and we’re not talking about my favorite pair of sneakers didn’t show up. This is something that causes medical problems and can kill you if you don’t have the right Equipment. Sad to go, but somebody running this company has taken their eyes off the road and when you divert all of your calls overseas, that’s what happens.
Response from cpap.comOct 22, 2024
Our apologies for the inconvenience, we hope that you get well soon. Regarding the oxygen generator issue, what you might've needed there to connect it to your CPAP Machine is the oxygen enrichment adapter, we don't carry that product anymore but other stores online still has it. Then for the travel machine, can you contact us thru the contact details below to further assist you on that. Our apologies again. Thank you for reaching out to us. We are very sorry for the poor experience you had. We want to look into this matter for you, as we take pride in providing our customers with the best service possible. Please send us a message on this platform, with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. You can also reach us by email, phone or live chat on our website, www.cpap.com Phone: 1-800-356-5221 Email: [email protected]