cpap.comGetting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 69 reviews with 1 star · Clear filters
David A.
I mistakenly recycled my CPAP box and have not yet plugged in my CPAP. I was going to return it for a refund as a friend was going to let me borrow theirs. I was told I could not get a refund without the box. Because of a $1 box, I'm missing out on a $700 refund. Poor display by CPAP.com. I'll never go back to them.
Mark L.
I have canceled all my CPAP.com subscriptions and will obtain my CPAP supplies elsewhere as they are a warehouse ‘pass through’ and no longer a sleep health service care provider. Case and point; my Resmed Airfit A30 mask cushion subscription was reported “out of stock” and would be delayed. After contacting CPAP.com customer service, I was assured that “everything was being done” to fulfill my subscription. On my own, I discover that Resmed announced a year ago (Summer 2025) that the A30 mask, and associated support, would cease in December 2025. CPAP.com ‘Customer Service’ is/was clearly not aware of this development. My A30 mask cushion subscription will NEVER be fulfilled and they are content to send automated “out of stock” responses indefinitely. A responsible “sleep health” company would have known of the A30 mask retirement (or discovered it after my inquiry) and the F40 replacement. They should have reached out a year ago and offered to transition A30 customers to the F40, with special offers to re-outfit with the new frames, cushions and head gear; thus ensuring continued subscription sales. Since actual sleep health is no longer the focus of CPAP.com, I will obtain my supplies through another warehouse supply company.
Brad B.
Did lots of research to make sure this company was not a scam. So I ordered the sleep test machine and used it. Emailed in the results they acknowledged that they received them. Their return email stated that a doctor would be getting in touch with me to discuss the results. That never happened! Then I keep getting emails they’re trying to tell me to order from them. I get an email today that states “it was great to talk to you today Brad”. I never spoke with anyone. I never have because I keep contacting them and telling them their website won’t show me my results or my prescription and yet… Amazingly enough… It lets me click on the ordering part and buy stuff from them.! AI says cpap.com it’s not a scam but all of my interaction with them tells me it definitely is!
Steve T.
Ordered supplies, kept getting letters from them that insurance company needed more documentation. After calling the found out order was sitting in warehouse waiting on tracking number. They are liars.
Crystal P.
I called just to ask questions and it’s false advertisement. The 60 day guarantee is not 100% full refund on an open package or sealed because you have to pay shipping. I would never buy from her nor would I recommend this place.
Response from cpap.comMar 9, 2026
Hi Crystal, Thank you for sharing your feedback, and we're sorry the return process wasn't what you expected. To clarify: our 60-night guarantee covers a full refund of the product cost, with return shipping as the customer's responsibility. That's documented in our policy, and we do our best to make it accessible before purchase. We take honest, transparent communication seriously — it's central to how we operate — and we're confident our policy reflects that. Mask Returns Info: https://www.cpap.com/pages/customer-support-center?hcUrl=%2Fen-US%2F60-night-mask-fit-guarantee-761137 Machine Returns Info: https://www.cpap.com/pages/customer-support-center?hcUrl=%2Fen-US%2Fhow-do-i-return-my-order-466740 Full Refund Policy: https://www.cpap.com/policies/refund-policy
Mark I.
Bait and switch. They advertised a GREAT price on Facebook, but when I followed the link, it showed up with a much higher price. I contacted Customer Service via chat, and even included the advertisement I followed. Although they said the ad was a valid one, they refused to sell it for that price. I'm guessing they hope people don't notice the extra $50 or so? Ended up buying elsewhere for a price within a buck or two of the price CPAP.COM advertise, but refused to honor.
Response from cpap.comFeb 24, 2026
Hi Mark, Thank you for sharing your experience. Please allow me to apologize for the frustration we caused you. It is never our intention to deceive our customers. For 25 years, we’ve built our reputation as an authorized retailer of many leading brands of CPAP equipment and have earned the trust of over 2.3 million customers. Like anyone, though, we make mistakes from time to time. Clearly, you were not able to purchase the product at the advertised price, which is never the experience we want our customers to have. At the time you reached out to us, the advertised price was a valid, active promotion that was available through the promotional link provided on Facebook. Facebook is a major source of customers for us, and we had many customers successfully complete purchases using this promotion at the advertised price. If you navigated to the product page directly without using the ad link, it wouldn’t apply the promotional pricing. Or, if you viewed or applied another promo code at another time, it might also override or cancel the promotional pricing. We had no other reports of the promotion not working or any "bugs" on the site. We aren’t exactly sure why the link did not work for you, but we are sorry you weren’t able to take advantage of the promotional pricing. Additionally, we acknowledge that our customer service agent could have offered to place the order at the promotional pricing, but did not. We have reviewed this with the agent and have also reinforced our overall policies to make sure our agents are better equipped to help customers who might be having issues with any active promotion. We remain committed to transparent pricing, fair business practices, and continuous improvement in our customer service operations. As a good faith gesture, we have applied a $50 store credit to the cpap.com account associated with your email. You don’t need to do anything to claim it and the funds will never expire—they’ll be in your account the next time you log in. While we are glad to hear that you were able to find the product you wanted elsewhere, we hope you might consider us in the future.
Sue T.
I have the N 20 ResMed mask with nose piece. This was recommended more for those with allergies. Unfortunately, after I received it, the nose piece will not come off for cleaning. I’ve tried for 30 minutes and cannot get it off and I think it’s just a piece of cheap China crap.
Response from cpap.comJan 23, 2026
Hi Sue, I'm sorry to hear your N20 is giving you trouble. It can certainly be tricky to pull the cushion off of the frame, but this may help: -Start with the cushion facing towards you and grab the left side of it. You want your index and middle fingers as far into the cushion as they will go, and your thumb on the outside of the cushion to support. -With your left hand, grab the mask frame/headgear where it meets the cushion and peel each part away from the other. Instead of pulling the cushion straight off the frame, you want to roll it out from either side. It shouldn't make much difference, but you may find it easier if you detach the short tube at the front of the mask first. Just pinch the flexible tabs on both sides of the hose where it connects to the front of the mask and pull it away from the mask. The manufacturer, Resmed, has a slightly different approach that may help you here: https://youtube.com/shorts/fmfDyPBvP3g?si=h9oo0QBqbnuSF5RC However, I personally find this method to be a bit more difficult and less consistent. If this doesn't help, please give us a call. It's extremely rare, but entirely possible that you received a defective frame or cushion. Our CPAP Guides can help you troubleshoot it. Please reach out to them at 1-800-356-5221, and they'll do their best to figure out what's happening here!
Ben
CPAP.COM is a bunch of thieves and liars. They promise quick delivery but take nearly a week “to process” your order. Leaving you with a mess. Not a "Next Day" option at all. Lie #1. When they make a mistake, they don’t charge you your original price, that charge for an item 33% more than the original for the same item. That's what thieves do--over charge you when they make a mistake. FIND SOMEWHERE ELSE TO DO BUSINESS!!!
Response from cpap.comFeb 27, 2026
Hi Ben, I'm very sorry for the frustration we caused. You're absolutely right that we didn't deliver on the shipping timeline you expected and paid for—our system failed to release your order on time, and that was entirely our mistake. I do want to gently clarify what happened with the pricing, because I understand how the emails you received could have caused concern. When your package was delayed, you filed a claim through our package protection service, which initiated a replacement order. Because the sale on your machine had ended by that point (originally ~$670), the confirmation email showed the current price of $960—but you were never actually charged this amount. The replacement was fulfilled through your protection claim at no additional cost to you. Shortly after, your original machine arrived (delayed, not lost), followed by the replacement. You kindly returned one unit to us, and our records show that you were ultimately refunded for your original purchase, never charged for the replacement, and received the machine you ordered. We made mistakes along the way that caused confusion and understandable frustration, and for that I'm genuinely sorry. We're not looking to reverse the refund that was issued—we want you to have a good outcome even though the experience getting there was rocky. If anything still feels unresolved, we welcome the chance to talk directly—please don’t hesitate to give us a call if we got any of these details wrong. It is never our intention to deceive our customers, and I sincerely apologize for any distress we caused you. I hope we'll have an opportunity to regain your trust in the future as a cpap.com customer.