Gianna P.
Illegal False Advertisement REPORT TO BBB
I purchased a bed set from CozzyHomes, and what I received was nothing like what was advertised. The listing images showed a complete, cohesive bed set. In reality, the product delivered was materially different. While pillowcases were technically included, they were not the pillowcases shown in the listing images. The items pictured were either completely obscured, replaced, or not included at all, making the product I received fundamentally different from what I ordered. When I requested a refund due to these discrepancies, CozzyHomes claimed that nothing was missing and stated that the images included items for “symbolic representation” to make the photos appear more put together. This explanation is not valid. Items shown in product images set consumer expectations. If items are not included or are different, that must be clearly disclosed. A product that is hidden, substituted, or materially different from what is shown is not symbolic it is concealed. This constitutes false advertising and deceptive practices, which are illegal under consumer protection laws. Notably, CozzyHomes responded to my emails within hours until I mentioned filing a complaint with the Better Business Bureau and referenced state consumer protection laws. Since then, they have gone completely silent. It has now been nearly 48 hours with no response. I am posting this review to warn other consumers. I strongly recommend reporting this company to the Better Business Bureau and exercising extreme caution before purchasing. All communications and screenshots have been retained.