Anna M.
Let's make this a 5 Star Experience!
Dear Cozy Orange, I love your name and your vibe! Your clothes are darling and I want to continue to be your customer. I am a 5 star giving gal and for me to give a 2 star rating is definitely out of the norm. As your customer I have felt like I am bothering you with my requests and that's a problem. Suggestions to make CO shopping experience better: 1.) include return address shipping label with order in case customer needs to return or exchange an item. If this isn't possible consider allowing customer to send items back to you with postage COD. 2.) consider 7 day grace period for sale price adjustments. If an item customer purchases goes on sale within 7 days and the customer notices and requests a price adjustment... CO will honor the sale price. Or if this policy won't work; perhaps CO offers $10 credit toward new purchase 3.) consider auto reply for email sent to Holler account (especially over holiday wknds) Thank you very much for listening to my suggestions as they are sent with great love and a desire to see you prosper and grow and be an amazing force for good on this planet.


