Coyle Hospitality GroupReviews of coylehospitality.com

I’m going say reviews from the Coyle team are trash. It’s not the clients it literally the uneducated team. If you happen to get a competent person reviewing the assignment you have completed then your fine but others, are just dumb. Mostly a waste of your time and money. I suggest not taking any assignments that require you to pay upfront. Wait, learn and then take on other assignments. Otherwise you could be left broke.

Extremely confusing and unclear instructions. I have a post-graduate degree and found no way to make the actual bill fit the client's reimbursement. When this question was raised, their customer representative gave me different answers that indicates they couldn't care less. Don't do it. It is a waste of time

Terrible customer services. Refuses to reimburse after review was completed.

I think the poor reviews for this company are a bit unfair. They are up front about what they ask you to do, and they also make it clear that payments and reimbursements are made at the end of the following month. You need to be able to follow instructions carefully and be prepared to wait up to two months to receive payments, other than that its a pretty standard mystery shopping company. It did take me a while to get my head around the mystery shopping instructions, but once I did they graded my report 100% first try. I wouldnt say it is for mystery shopping beginners though. For an overnight stay in a luxury hotel with 3 food venues to review, I estimate it took me about 3 hours to write my reports.

Coyle doesn't pay on time and doesn’t follow its own pay policy consistently. Its pay policy states that payment will be disbursed in the last week of the month following the month in which an evaluation was completed (conducted, reviewed, and approved). However, Coyle has delayed disbursing payment by over a week multiple times in last six months. Coyle has zero tolerance towards contractors missing deadlines and punishes contractors for delayed submission of assignment by even a couple of hours, however, Coyle has zero compunction in violating its own pay policy. When multiple contractors reached out to Coyle about delays in payment, there is radio silence for several days. The excuse offered after several days was there is a large file of processing payments through PayPal, therefore it may take several days. Ridiculous company which makes contractors wait up to 59 day for receiving reimbursement and compensations under normal circumstances as per its payment policy; and then makes contractors wait even beyond that in violation of its payment policy.

While I can certainly understand the frustrations of several of the past reviewers , I have worked with Coyle for 2 years and there are most definitely some pros and cons - which I will tie into the reviews below PROS You get to eat at some of the best restaurants, with a reasonable budget reimbursement, and they also have very upscale hotels, cruise ships which they assign to more senior evaluators I have found the staff to be very responsive. Sheralee - their scheduling coordinator is fantastic, and any time i had an issue with the instructions not reconciling with actuality, their operations people are very quick to reply with clear instructions You are reimbursed 100% for all evaluations that pass their inspection. The reimbursements come at the end of the following month (a November 1 review will get reimbursed at the end of December), if that is an issue, you may want to consider looking at opportunities where there is no cash outlay CONS : When I first signed up, and did my initial evluations, they were sent back with very little instruction except to read their sample reviews. It took me over 10 hours to complete each of my first 2 reviews, but eventually, after downloading each of the client objectives, it gave much more detail, making future reviews still cumbersome, but far clearer to understand They have many editors, and each has their own style. An evaluation that might receive a perfect score from one editor, might receive a 60 or 70 from another, which can be very frustrating. Coyle definitely has specific things they want in each review, i find that taking notes on my phone during the assignment is very helpful , especially since I know what they are looking for Finally, to the one reviewer who said they received something in the mail asking them to lay out their own money in order to be considered, I can state with 100% certainty, that was not from Coyle. They have been around for almost 25 years, and would never survive if they were scamming people. There are definitely "scam secret shopping companies " around, and if you are ever approached about laying out your own money to buy gift cards, etc and send them screenshots, you need to run away immediately. Coyle does make you lay out your money to go to restaurants, hotels, etc, and is very clear that if the review is accepted (they SHOULD work with you to make sure it gets accepted), you will definitely get reimbursed While I would love to give them 5 stars, the evaluations can be pretty time consuming and you are not getting paid a significant fee for your work, but the budget reimbursement far offsets that. If you are new to the site, I recommend taking assignments with no cash outlay and getting used to the " Coyle Way" and then taking more advanced jobs when you are comfortable

I recently completed an evaluation for Coyle Hospitality. While I eventually received reimbursement after escalating the matter, the experience raised concerns about the company's communication and fairness toward its contractors. The written instructions were inconsistent, leading to confusion about which location to assess. The job was initially cancelled with no reimbursement offered, despite my detailed and professional submission. I hold a postgraduate degree and extensive professional experience, yet still found the documentation difficult to follow. This suggests a systemic clarity issue. Other reviews online reflect similar frustrations. For client organisations seeking reliable service audit data, this lack of clarity can undermine the accuracy and consistency of results. I hope Coyle reviews its instructions and communication processes so that both clients and evaluators can have confidence in the outcomes.

Excellent service and reviewers