COWINReviews of cowinaudio.com

I wish I had read this before making my purchase. My head phones came relatively quickly, fine. I charge them for hours, twice and they never turned on. Ironically they have a 7 day "dead on arrival" policy. Well it took them another 5 days to get back to me, and they offered to send me a new one. I said no I wanted a refund. They replied that I should be understanding since their customer service team was on leave??? I have never heard a business ask a customer to excuse poor service because people are on vacation. I replied that I wanted a refund. As you guessed I haven't received a response and it has been over a month. I filed a dispute with my credit card company and with the BBB. STAY CLEAR OF COWIN AUDIO!

He solicitado unos auriculares E7 por 57.69 USD (incluidos 9.99 USD de gastos de envíos por DHL). Mas de 10 días después aún no se han enviado y no tengo ningún rastreador de DHL, durante la compra se informaba de que recibiría el paquete entre 7 y 9 días hábiles después de la compra. He enviado dos correos a atención de clientes y no me responden. Creo que es un fraude, caí en el porque ya había comprado otro producto suyo a través de Amazon y pensé que su página oficial sería lo mismo. Pero claro, por algo Amazon ya no los vende.

Well…. I feel a bit better after reading I am not the only one who got shafted by this “company”. I bought their headphones through Amazon 2 years ago and liked them very much. This time I wanted some earbuds so I thought “why not order from them direct, it might be better for them”. On 28 Nov. 2021 the $73.41 Can. was charged to my Visa through PayPal. I waited and waited, Christmas came and went, now it was January 2022 so I email them and got a response saying “we cannot give you this model due to logistics” would I accept an upgrade? OK with me, so I waited and waited 3 weeks later still no earbuds!!! Emailed same address again, was told they have no info regarding orders at this address and to contact the web address instead and that they would respond between 24-48 hrs….waited waited, sent another email, and another, and a phone call (to a machine) and another email etc etc NO Response. I don’t even want these earbuds anymore, I am so sick of this company!! What a sham! I WANT MY REFUND! $74 is a lot for me. Never , never, order from this company people!! Incidentally, Amazon doesn’t sell their product anymore either I noticed. Stay clear folks.

My SE7 noise cancelling headphones were great when they worked, but they suddenly ceased charging. I have not exposed them to damage, force, or any fluctuating temperatures. Good news that I'm still under warranty, right? Wrong, you cannot get ahold of anyone. I've received no response from my email, form submission, or message on Facebook. I called the number and although the person who answered was nice, she took my information and then quickly told me she would have to pass it along to someone who could help and hung up. What the hell? Why would you have someone answering phones that cannot help you? What a dysfunctional company.

One of the absolute worst customer experiences I have had in a long time. My girlfriend wanted to buy me some nice headphones as a Christmas gift(I have an old pair of refurbished beats that have slowly been losing their punch) Accidentally she purchased the e7 and not e9 Immediately tried to get in respond with customer service only to be told that it was too late but if she wanted to she could send them back once they came in and get the e9 Once they come in we open the box only to find they are dirty with black specks covering the headphones, connect to my phone and try them. Not only were these terrible compared to blown out beats but also there was a clicking/popping sound coming from the left ear. Sent back, paid 21.20 in shipping and then was told that they would refund us the money minus restocking fee. I have called over 10 times and been hung up on multiple call and left multiple voice messages. Emailed to reach out have heard nothing Terrible company, terrible experience

J'avais auparavant un casque E7 qui fonctionnait très bien, puis après à peine 4 ans les oreillettes se sont déchirées toute seules par leur vieillesse et j'ai perdu le son sur une des oreillettes. Malgré tout, j'ai trouvé que c'était un bon produit qualité/Prix. J'ai donc commandé un casque E9 et des écouteurs le 12 décembre 2021, pas trouvé sur Amazon. Il s'avère très compliqué d'avoir des informations sur la confirmation de commande et la livraison, pourtant l'argent est retiré. Tous mes mails envoyés, aucun n'a eu de réponse. Je m'inquiète sur le sérieux de cette maison. au 16 décembre, aucune nouvelle. A suivre

I ordered a week ago, and the package tracking shows that USPS hasn't received the package yet. So, I tried to use the chat feature on their website. Turns out it's just a link to email them. Cool, at least I can email. Nope. They say they'll respond in 24 hours, but they haven't. I tried calling the number listed, and it's no longer in service. No clue how to get ahold of them or if I'll ever get my headphones.

My understanding is I have a year warranty on the Noise Cancelling headphones I bought for my daughter, who has HLHS with pacemaker and suffers from extreme PTSD. After 2 1/2 months of back and forth with your rep, (Have Email chain), he says I am out of warranty. This is such bad practice for a company and it has really hurt my daughter. I am very dissapointed in COWIN. You should stand by your product. Joan Pezzani 314-954-5116