COWINReviews of cowinaudio.com

ordered may 28 2022, and nothing. Order confirmed, money gone, 0 replies back to my emails. Older sibling had bought a pair through amazon before and they still work great! I damaged the ear pads because of my glasses frames, which made sibling very sad and they stopped using them, so I've taken them. I felt bad so I bought them a new pair via the cowin website which I thought had to be legit. And since the pair we have already works great I thought I wouldn't need to check reviews like I usually do. Reading reviews here, I figure something weird is going on with the company itself and I'm annoyed. Thankfully I had a small discount so I didn't spend a crazy amount but it's a lot for a student >:(

Doesn't even deserve 1 star. Headphones arrived DOA. Filled out website submission form, emailed multiple times, called (no answer). I finally gave up and disputed the charge through my credit card company. They've refunded my card, apparently they couldn't get hold of them either.

The product I received did not work and after 2 unanswered emails and 2 phone calls (for which there were no representatives available to take my call) I have started a dispute process with PayPal through which I made my payment. I am hoping that PayPal has the leverage to get them to issue a refund and return authorization. I would not recommend this company to others.

Do not recommend. I wanted to return my earphones and after several emails back and forth, they confirmed a refund so shipped them back. Just this process took one entire month. I live in Australia so it cost me $40 to return by post. I received an email saying that my parcel had been received and nothing. I emailed them several times, with no reply. Don't waste your money. They did not keep their word, they did not refund, and they simply wasted my time. Subpar sound quality, terrible customer service.

I wish I could give them no stars! My daughters headphones arrived and in less than a week of having them they broke. I have tried calling them multiple times and get a voicemail (which they say they will call you back) and have sent multiple emails with absolutely no response! I do not believe they ever intend on responding to me. I think I am going to have to file a dispute with my credit card company. DO NOT BUY FROM COWINAUDIO!!

Ordered E8 headset and some earbuds. The headset works, but the left earbud does not. I have emailed them 3 times, and called them only to get a voicemail. I wish had read these reviews beforehand. I'm calling my credit card company and the BBB about this scam of a business.

This company is a scam out to steal every penny they can they don't talk to you they don't care about you all they want to do is steal your money this company is garbage don't buy anything here

So far i’ve had a terrible experience. I ordered a pair of headphones April 23, 2022 and they still haven’t shipped. I’ve received no shipping updates, and all the tracking number says is that the order has been confirmed. I’ve emailed an abundance of times and have had zero responses. I don’t even know if i’ll ever get my headphones or how to even get a refund.