COWINReviews of cowinaudio.com

Bought cowin headphones through eBay 4 years ago, was a positive experience. However purchased a new pair 4 weeks ago with little communication apart from an order confirmation. Emailed them 3 times with no reply. Very disappointing.

Terrible Customer service. emailed numerous times no reply. their device broke within a month, and they are not covering it apparently never use again.

I received my cowin e7 headphone today. It did not work. The sound came in and out. I used a different phone, but I got the same result. It sound like music from under water. I tried to contact cowin customer service but I get no answer. I tried their live chat couldn’t get through the link.

ordered earbuds 18th May now 8th July and nothing, if they are coming from China they could at least inform customers, I will give it another couple of weeks before going to my bank and find out if I can recover my cash.

I ordered headphones online. They were never sent to me. I sent several emails to the given email address. I wanted to cancel the order. I never got an answer. My money is gone. Does this company really exist?

I would give them 0 stars if I could. I bought these because they guaranteed customer support. 2 weeks after they arrived my headphones stopped working. I’ve tried to contact them via phone, email and via the support form on their website multiple times but it’s been a month now and no response. Do not trust their claims of support. I’m left with a useless chunk of plastic after spending $150

NEVER RECEIVED PRODUCT! I was impressed with the quality of the noise cancelling headphones I bought my son about two years ago, I purchased a new pair when they quit charging. Ordered them almost four weeks ago and there have been no updates to shipping. I emailed them 3 times already- starting about two weeks ago and they have not replied. I tried calling and the phone rings and hangs up- EVERYTIME! So if you can afford to lose $50+, sure order them. Ridiculous. So unprofessional.

Ordered headphones on their site in November and they did arrive in the mail. Kept them in the box until Xmas, so nearly a month. It’s my second pair (first pair from 2018 purchased on Amazon were great) so I noticed differences with this pair that seemed like strange, potentially defective behaviors. I reach out to email support and a month later still never got a reply. Today they completely broke. Their live chat doesn’t exist and just keeps linking you to the home page. Their phone line consistently hangs up on you after the automated message plays. So you cannot email them, cannot chat with them, cannot call them. Since it’s been a whopping 5 months, my credit card company can no longer dispute the charge as it’s beyond 60 days. I don’t really have any recourse beyond this point aside from sharing my story so no one else has to feel like they wasted their money on a scam like me. I’d call their customer service awful but they don’t even exist which is tragically worse.