COWINReviews of cowinaudio.com

I ordered a se7 headphones and paid for DHL shipping. after a week I followed up and they said black colour is not available and I should choose a different colour. I asked them for a gold one. Again after a couple of days, nothing happened and I contacted them. This time they said gold is not available as well and I can only order white. I confirmed the white and they replied my address is not complete ( There is no problem with the address). it seems they are not going to send headphones and are just killing time. I will definitely follow this up with related authorities.

Definitely a scam. I ordered on 14 Sep 2021, Waited a week and no shipping confirmation. Emailed them and a bot emailed back. It told me to email a different support email address. I emailed that too and what seems to be a human responded saying that they needed to ship the package from the China warehouse. They did give me a tracking number but it is for a package that weighs 0.1Kg (impossible as I ordered 2 E9 headphones) and there has been no update on the status even today (4 Oct 2021). Just opened a dispute with my credit card company. STAY AWAY. Most positive reviews are from a while ago when Cowin was legit selling on Amazon. They are not selling on Amazon anymore and looking back, this cowinaudio.com site is sketchy! Many parts of the site have no info or are incomplete.

Headphones failed/broke after one year. Despite 2 year warranty, a return is now impossible since the company pulled all their items including thousands of reviews from Amazon. This is completely irresponsible and unaccountable. The company has been unresponsive and obviously I'm telling you to avoid this company when there are so many other alternatives out there for quality audio.

I just received my order, and it’s not correct. I ordered blue-green headphones and they sent a different model in black. I’m still waiting for resolution from customer service but I’m not optimistic- the image on the photo in the receipt has changed to match what they sent. I would think I’m losing it, but I took a screenshot of the receipt when I first received it so I can compare the two. Beyond sketchy.

This is the second pair of headphones I’ve tried to order from this company. The first pair ran out of stock after I purchased. They tried to talk me into purchasing a more expensive pair instead of refunding, but I was eventually refunded. I placed an order for a different pair on the 30th of April and despite several emails asking for an update, I haven’t received any tracking info or an ETA. Ive had to report the purchase as fraud through my bank as they haven’t replied to me once.

I ordered a pair of dark violet e7 pro headphones directly from the cowin website. I recieved a box from Newegg with a pair of blue e7 headphones. Very disappointed. I've reached out via chat and email 4 times without a response. And if you call their "customer service" phone number, it goes to voice-mail where the mailbox is full. Sounds like im not the only one to have unresolved issues with cowin. Never again will I order from them.

This is one of the most aggravating companies I’ve ever dealt with . I can’t get a call back , when I finally got a email back it was so rude cause they just screen shot me a pic and some lame excuse . I’ve been waiting 3 weeks for my headphones , they finally tell me that logistics are slow and they’ll upgrade me and send it right out . Another week later I ask what they decided to do and reminded them I’m not spending a cent more . Never heard back so I have no idea what’s going on or what I’m getting but supposedly it will be here Friday . Not happy with the lack of communication or the customer service as a whole .... these things better be fantastic .

A shame. I received my headphones this past September 2020. And I loved them, they were comfortable, they had great battery life, the noise cancelling was solid and the sound quality was pretty good once I eq'd them. Now after reading all of that, you should be asking yourself, then why the bad review? Well, simple. By December of 2020 the right ear stopped producing audio. I never took them out of my home, they always sat on a headphone holder when not in use, and the right ear just stopped working. I reached out to the company at the beginning of January 2021 to find out how to have them repaired under warranty, they only worked for 3 months, they should be covered under warranty, no? I included my Amazon order information, and the rest of what they requested when I contacted them. I never heard from them, so I reached out again, this time I used a completely different email address just in case. Once again, never heard from them. It has been at least 2 weeks since my last attempt to contact customer service, 4 weeks from my first attempt (more than enough time to respond) and I have heard nothing, crickets. I honestly debated back and forth on giving 1 or 2 overall stars. On one hand, they deserve just 1 star, no customer service on a defective product that only lasted 90 days. On the other, when the headphones were working, I was quite happy with them (I ended up giving 1 star since I now have $100 paperweight). YMMV - Good Luck if you opt to buy these disposable headphones.