CovetrusReviews of covetrus.com

The absolute worst. Tried autoship for 6 months. 3 of those months I never received the meds. Customer service does not reply to emails and when you get one of the reps on the phone its nothing but BS and lies.

Fraudulent company, I was overcharged. I had a 30% off coupon code that was not applied to the final order after they canceled part of my order.

On hold for half an hour!! Totally inexcusable. Told the customer service rep that I was unhappy and I was told they were working on it. It's been this way for months.

Surprise, surprise. Another 1 star review, though it is really negative stars. Covetrus is the most infuriating company. I had an Auto-Ship prescription for my dog through my old vet, but tried to cancel four times after I moved far away. Yet each month, I get a notification that the auto-ship order has been placed. And then my old vet cancels it because they haven't seen my dog in a year and a half! I have called many times and no one answers. I sat on the line for 52 minutes once before a guy answered, sounding absolutely bewildered before I even described my problem. When I did, he had no clue what I was talking about. Very crappy company. Very few have good customer service anymore.

Covetrus is unreliable, unprofessional, and disrespectful. I went to management regarding errors made on there end and was promised it would be taken care of that is false. You would think management would be respectful and empathetic? That is not the case they are very disrespectful! I will never use Covetrus again.I would recommend COSTCO.

This company is horrible. I really think no one truly works there. No matter when you call you can never get through and talk to someone. Instead, they push you to use their online communication and email - I received a response two weeks after multiple attempts to speak with someone. My vet uses them as their source for food, supplies etc - I think the only way to impact them is to convince the veterinary providers to switch to another supplier. This company does not value individual customers at all!

My review is actually less than one star. Can’t contact the company about my order!!!!! I was on hold for almost 40 minutes! I emailed them but no response. DONT USE THIS COMPANY FOR PET MEDS!!!!

They say on their website that there are no fees to use their autoship. They charged a $15 "handling" fee and a separate "fulfillment" fee. If you sign up for autoship, you won't know about the fees until they've billed your card and email you a receipt. They also charged me the wrong price for the meds - instead of billing me the discounted autoship price, I got the regular price, a difference of $9. For meds that should have cost $80, they charged me almost $120. UPDATE: I reached out to Covetrus regarding the overcharging. Never got a response. My order finally arrived, and I counted the pills and was shorted 2 tablets. Paid for 90 and got 88. Overcharged and shorted in my dog's meds. Avoid this scammy company at all costs.