CovetrusReviews of covetrus.com

Is there a way of giving NO stars? Our vet uses this pharmacy to minimize their own inventory requirements (I guess??) Have a dog with liver issues causing seizures. Meds have been ordered three times, cancelled twice by them and and now disappeared somewhere in cyberspace. Website says they were shipped seven days ago but USPS website indicates they have not received them. Called and the customer service(?) rep said nothing was moving on this order. All she could do was start a case on it and could not tell me when I would hear from that department. Meanwhile, we wait and hope our pup doesn't die of a seizure in the meantime. I have contacted my vet in hopes that there may be another option as we cannot continue to use this totally incompetent company. As much as we like the vet, if they continue to partner with this bogus outfit, we will have to change.

The most incompetent company I have ever dealt with. Multiple errors on my order over a five day period and in the end they not only sent the wrong order but after they shipped my order they sent me spam mail (from which you can't unsubscribe) telling me that the stuff I just ordered is now on sale for 25% off. Really? I hope Covetrus goes out of business quickly because they are truly HORRIBLE! Please note Covetrus...You've wasted enough of my time you'll not waste any more!

This is a terrible option. My vet recommended this Pharmacy for my dog's critical prescriptions for seizures. They are either out of the medication or keep cancelling my order with no communication or explanation. Don't waste your time and money using this service - it is horrible.

Placed an order May 31st. Said it shipped on June 3 but never updated tracking from label created so I emailed...no response...then I called June 6th said I will receive a follow up email letting me know when the reship my product or will just resend...June 11th nothing....emailed again...June 13th told them I just want a refund at this point since they are unreliable. Sure no problem will see it in two days. Nope nothing. Out $78 dollars have called my vet and told them I will never use this company again. Don't use them! They are unreliable and have no real customer service.

I cannot get this company to respond. I paid for medications over a month ago yet my order still has yet to be fulfilled even though they supposedly directly work with my vet… horrible customer service and experience all around. Won’t be back and likely will have to dispute the payment at this point.

Simply Incompetent. I paid an extra $20 for 1 to 2 business day shipping. 2 business days later, UPS still didn't receive the shipment from Covetrus. Why did I paid extra for expedited shipping, if Covetrus can't be bothered to get the shipment to UPS in a timely manner??? Unfortunately, my normal online pharmacy, cannot ship certain medications, thus my vet uses Covetrus. In comparison, my normal online pharmacy's shipments arrive in 2 days without paying anything extra for shipping. I will never do business with this incompetent business again.

HORRIBLE. They sent me an empty box, when I contacted them they told me they had NO IDEA WHY THAT HAPPENED. Did not try to send another bottle of medication to make up for the empty box, I spend a lot of money on this medication had to scramble to get another bottle. They are unprofessional and ignorant. Do not recommend this business.

I had already purchased the flea and tick meds for my dog. They can't take it back because it is a prescription. I waited for 23 minutes (this time)