CovetrusReviews of covetrus.com

It’s a company that is only interested in making money, they do not care for their customers or employees, my advice is go elsewhere.

They just delivered my pet’s much-needed pain meds to an address I had 2 years ago, NOT to the correct address listed on the order. They are slow, totally incompetent and clueless. Don’t use their pharmacy even if your vet gets a share of their revenues…you, the customer, will suffer.

I find this website impossible to use. I cannot order my dog’s meds due to his birthday being unacceptable. I tried emailing. I cannot send the email because I have no order number. I tried calling. No one there on a Saturday. I work during the week. I am calling Chewy or Petmeds.

My older cat is on a liquid antibiotic. She takes 1 mm each day and when I received the refill they sent me these skinny syringes and there is no way they will work for her. It's challenging enough to get her to take it and working with a regular syringe is easiest because the does can be given in one swift shot into her mouth. I emailed asking them to mail me 2 regular syringes and was told that 'unfortunately' that was what the pharmacy had sent and I could BUY some if I wanted to. I KNOW THAT, dummies. You should send what is needed. You charge enough for meds, surely you can afford a stamp to send 2 syringes. What losers.

Je krijgt een opleiding van 2 uur en dan wordt er van je verwacht dat je 50 picks per uur haalt. Deel van de teamleiding is zeer ondeskundig, vragen kan ze niet beantwoorden. Handscanner kan ze niet uilgeggen. De werkdruk is zeer hoog. Jeugdig personeel wordt terechtgewezen tov iedereen op een grensoverschrijdende toon. Zeer slechte werkervaring.

If I could do less than ONE STAR I would. We just received our dog’s Bravecto… TEN days after it was ordered.the package looks like it went through a war zone, when I tracked the shipment it didn’t move from August 1 until delivery today!! Tried calling Customer Service for help but “Precious” (their Customer Service Rep) was less than Any help. WILL NEVER ORDER DROM THIS “Pharmacy” again.

I used Covetrus for the first time based on the recommendation of my vet office. I have a prescription cat food I need for my 5 cats, so big bags the vet office does not like to stock. However, despite ordering well ahead of time, I have not received my order. My cats are out of their prescription- so I went to my vets and expressed my dissatisfaction with Covetrus. I have written complaints to Covetrus with no response to the urgent inquiry of WHEN I might expect my delivery. WHEN matters, as otherwise I must drive considerable distance to procure more. Which was the whole point of me ordering through them, to avoid the long drive and hunt among vet offices for someone who has some. It is costing me money and time and that is unacceptable.

Terrible customer service. Covered overcharged me more than $100 and when I called to find out why was greeted with rudeness and absolutely no help. Terrible company. Would give zero stars if possible.