CovetrusReviews of covetrus.com

No customer service. Never again!! Now on hold for 45 minutes...bs

Our Mastiff requires insulin daily for his diabetes. Covetous has over charged us on insulin and shipping for several months. We dealt with it because my Vet uses them. Shipping is critical. To say the least they failed getting us the insulin when we needed it most so we fired them. I would not recommend this service to my dog.

My vet has switched to using Covetrus. We had always used Chewy and had no complaints, actually plenty of praise. I have tried half dozen times and am very disappointed with Covetrus. Higher prices, horrible communication, long turn around times. I wouldn't recommend Covetrus at all and am going to get paper prescriptions and use Chewy again. Twice now I have run out of the medication due to very slow processing and shipping.

They canceled my order and the charge is still pending on my debit card. Why was my order canceled? Apparently they don't have the items in stock. But then why I was still allowed to order them? This was my first time ordering from this company through my vet's online pharmacy. I am not very happy with the outcome and will probably never attempt an order from here again.

I'm starting to think this company is nothing more than a scam. While they did send me the medications I order for my pets. They placed a second order as soon as I placed my first order and double billed me for the same order twice. I can understand this being an error once or twice but every mother-loving time I order from this website?! They double bill me and say oh you must have made a mistake on your end. If I could give them less than one star for a review I would these people are pure garbage. You know what? I will never ever; I don't care if it is the medicine that would save my life. I will never, ever, ever, ever, ever, order from this company ever again, never ever again!

Check your bank statement, they charged us every three weeks which equals to twice a month. No one authorized them from once a month to twice a month, it just happened.

This is a terrible pharmacy service, there has been a problem with every order placed. My vet ordered compounded cat treat medication and the cat has found each of their various flavors unpalatable and refused to take it. The cat had no problem with other compounded formulations. Everything is consistently out of stock and takes forever to get. They charge a litany of fees on top of being more expensive in the first place. They try to set up auto-refills and make just ordering one time an opaque process. I am considering changing vets just so I don't have to use this horrible online pharmacy. No redeeming qualities, they desrve to go out of business. Boo!

My issues with Covetrus began in August 2024 when they filled my pet’s Levetiracetam prescription. Minimum order requirements meant that I was filling a prescription where 90% would have to be discarded. Then less than 30 days after filling the solution contained precipitates from a bad formulation. During the time it took for them to verify and send out a new prescription my pet had a seizure that resulted in injuries thst ultimately led to her death! Additionally the second prescription they sent also went bad over a month before the expiration. Then on the day after my pet died I received an abrasive email saying my refill was overdue and needed to be completed. I would never recommend this pharmacy! The inconsistency and incompetence of their pharmacy led to my pet’s death. There is zero reason that a prescription with a 90 day expiry should go bad in less than a month after receipt by patient.