CovetrusReviews of covetrus.com

Just don't. Literally too many things to list but here's the gist. Autoship discounts, bogus. Outrageous fees. Customer service reps that talk in circles. Very overpriced. Find another place for your prescriptions.

Know that if you have “auto-ship” it doesn’t actually ship on that date; no will be 3-5 business days for them to email the order to Hills(the fulfillment phase), then ship time of 3-5 business day. But they will charge your credit card on the auto-ship date.

Covetrus sent an autoship order with no advance notice. I tried to cancel the order. Their published customer service phone number would not accept calls. Their chatbot is not authorized to cancel orders. I finally reached someone there who said I need to mail the order back on my own dime for a refund.

I used my vet clinics link to check pricing on a medication. Covetrus charged $1.10 per tablet, not including shipping. The local pharmacy charges $.53 per tablet. The vet won’t use other pharmacies. I’ve read that Covetrus pays the vets a “commission aka kickback” for using their pharmacy. The cost of the prescription food I buy, Covetrus charges 131.99 (not including shipping) Two other online companies charge $102.00 including shipping. Pet parents should stay away this company and possibly re-think their choice of veterinarians.

We have been using their service for the last year now and their prices have increased dramatically. The automatic refill is not processed prior to the actual date the item should be ready to ship, so there’s a delay in the auto shipping of the medication. They use USPS that is no longer reliable. Even when they use priority shipping that is several days. We will be looking for another pharmacy that we can rely on.

The vet clinic that oversees the wellness of our dog is owned by NVA, National Veterinary Associates. NVA made a decision recently to use Covetrus exclusively to fulfill all online Rx requests due to alleged fax issues with all other 3rd party sources, like Chewy. Big mistake!!!! I recently ordered a 12 month supply of Interceptor Plus for my dog. Covetrus shipped this medicine by USPS ground in a poly bag, and surprise, the medicine box and some medicine inside was damaged. So, I requested a re-shipment sent in a corrugated box, like Chewy does it with zero damage issues, which Covetrus approved, and this time the order was shipped by UPS next day air, but unfortunately still shipped in a poly bag. Guess what? Same result. The box was again severely damaged!! If you want to avoid these headaches, do not order anything from Covetrus, especially medicine that comes in a box vs hard plastic bottle, like heartworm medication. You will most likely receive the order damaged. They might as well just stick a label on the medicine box and ship it out for all the protection that the poly bag provides. This outfit does not know how to package products for shipment. They should ask Chewy how to do it. I strongly recommend avoiding them. Just look at the Trust Pilot ratings of 85% 1’s and 10% 2's, 5% 5/4/3, with an average of 1.5. This is all that you need to know. Believe these ratings and avoid Covetrus like the plague!!!!

My wife and I are both retired veterinarians. We ordered a special diet for are older dog on 26 December. We received UPS notification that it would be delivered on 30 Dec, then 31 Dec, then 02 Jan and then today, 03 Jan. Still no delivery. The difficult part, it has been sitting in a warehouse 35 minutes away the entire time. We contacted Covetrus customer service to complain about delivery delays this afternoon, and even asked if they could facilitate a customer pick up. Customer service was no help. While the delays are due to UPS, it was Covetrus who selected UPS as their delivery service. Either force UPS to promptly deliver on time, select another delivery service, or get out of the mail order business.

Filled a prescription for an insulin pen for my cat. 98$. Would be 21$ at cvs w an rx card. Then didn't include the needles so cant be used.