CovetrusReviews of covetrus.com

In a letter to my Vet's office yesterday: While I am extremely please with you as my Vet, unfortunately, I cannot claim the same with your use of Covetrus as your online pharmacy. I have never dealt with such a poorly run company before in my life, as I have with Covetrus. I need information regarding my order from 12/23/23. Their customer service is nonexistent. I cannot get anyone to answer my calls during normal office hours, waiting on hold for over an hour each time before giving up. Online Chat always tells me no agent is available. Leaving my number for call-back is never returned. It is my opinion that you should reconsider the company you use for your customers pharmacy orders, if you intent to keep your customers happy. You may also want to consider the Covetrus reviews on TrustPilot, as it is evidently a continuing issue with this company, since it changed management.

I wish my vet wouldn't deal with this company,what a rip off. they suck bad!

This company is trash… simply unbelievable trash, why are you even in business if you’re planning on being a completely undependable online pharmacy.Every month another excuses on why their not able to get your pets meds on time.Lies on Lies.I haven’t seen anyone have anything good to say about them makes me wonder why a vet would use them when there are other online pharmacy that don’t have these problems .

They absolutely suck. You wouldn't believe some of the emails they sent me telling me they couldn't fill my prescription because the vet ordered 15 compounded pills (1 every three days) and they could only guarantee them for 33 days and the script was for 45 days; then they emailed me again and said they couldn't send 10 pills cos they can't compound less than 15- WTAF? We went to Wedgewood Pharmacy and they had no problems filling the full prescription. Most recently, it's taken more than a week AFTER they filled a different script to get to my house! It's still not here, and my CRF cats NEED it! AVOID THEM!!!

Their prices are outrageous. I can purchase my dogs meds from Chewy for half of what they charge on Covetrus.

Anywhere but covetrus! Through our vet we order auto ship medication for our dog. One of the orders was never delivered. First it was impossible to reach customer service. It took several minutes to navigate through the robo phone tree to get to the point where it told me to use the web and hung up. Through our vet we got a customer service number that worked but I was told they wouldn’t send replacements despite a tracking number showing they were never delivered. After pressing they offered a 30% discount on replacements. Give me a break. There are many other options for pet medications - find one of those instead.

Run as fast as you can to Chewy, Amazon, or any place that can fulfill a prescription order for your pet. Our vet recommended a prescription cat food for my aged and sick cat. Website to this joke of a company stated shipping in 3-5 days and we’d receive an e-mail when shipped…here’s the story; * day 4we called as we didn’t not receive the food. Automated voice saying high volume and “wait time”…4-6 HOURS. We decided to call next morning. * day 5…good news we thought because the automated response was the “wait time was 20-40 minutes…progress yes? Wrong, 3 hours and 40 minutes, still in queue with a periodic interlude apologizing for the wait…nobody ever picked up. * while in call queue we decide to use another phone and select the option to not wait in queue and have someone call us back…somehow 25 minutes later, we get a call back. We inform the cs agent that we are still in the queue waiting for the next make believe agent to pick up * After the obligatory apologies, we find that our order hadn’t been processed yet and would likely ship next Tuesday or Wednesday. Wife asked about the promised 3-5 days…oh! That’s to process the order and another 3-5 in shipping lead time. My wife informed cs agent that is NOT what the order process states on-line. Offered 20% discount “when it ships”. Really? 20% discount for dreadful customer service that potentially impacts the life of our pet? * We ordered another batch from Chewy but because we wrongly trusted this firm, we still have to wait for a prescription diet for our ailing cat. * sent e-mail to the customer care about the urgency of my order and to let them know of my extreme displeasure in their dysfunctional call center, inept customer service, and deplorable misinformation. This review is my first of many reviews wherever I can get the word out to avoid others putting their pets in danger. * informed my vet of this experience and she was going to try and find a local supply of emergency portion. Update: to be fair and transparent…we received the prescription diet food the following Tuesday and they refunded 100% of my purchase. They did also cancel another part of my order as it was out of stock but wasn’t informed of that until the food was shipped. That was a great gesture from them. They had informed me that they were having trouble getting the food shipped from their vendor. Another side note….during all this experience, we placed a second order with Chewy on that Thursday in the review and received it Saturday…2 days after ordering. All in all, it was a really bad experience made better by refunding my money but I’d say at best they have very bad operational issues and their call center/customer care dept needs to be outsourced to professionals that have accurate lead times and the staffing necessary to answer the phone.

Received a coupon from vet, so thought I’d try. Never again! Ordered 11/9, still had t received by 11/16 because of wrong dosage info, called them and my vet to straighten it all out. It’s now the 19th. I called again and they were still questioning dosage, although all had been explained. I just gave my dog the last pill I had, and now he’ll have to go without for at least 2 days (if they finally get it right). NEVER received a call or email from them regarding delay!