CovetrusReviews of covetrus.com

The worst pharmacy , never order from them.I placed the order 13 days ago and still never got it , my dog has been out of her blood pressure medication for couple days which is frustrating, it’s impossible to get hold of them I was on a phone with 30 min and no one never answered!

Ordered a medication on auto ship for every 4 weeks through my vet pharmacy. The medication started coming every 2 weeks and charging my bank account. I checked my account which still had the frequency as 4 weeks. In November 2023 I cancelled the order altogether. It continued to come and they continued to charge me. I then removed my bank account information. They still continued to send the med and charge my bank account somehow. I made several attempts to call and was on hold over an hour each time and eventually disconnected. I emailed them with my complaint and told them that I was not authorizing them to charge my account. Two days later I received another shipment and was charged again! Received an email yesterday saying they were forwarding my complaint to their QA department and someone would contact me. Nothing yet. How are they able to charge my account still when I have removed all of my bank account info? Sounds criminal to me.

I called to refill a prescription of a compound med for my cat. After 25 min before anyone answered, I was told that they could not refill the med because the pen used for application was now a "click" dispenser, not the "rotatation" dispenser. The medication had not changed, just the way it was to be administered, A new Rx was needed to be written by the vet. This was done while on the phone with Convetrus while I was standing in the vet office. I told them the med was needed ASAP. When I called 10 days to check the status, I was told the order was never filled. They said it would be filled and arrive within a week. Still no refill. Another call, a later arrival date and still no refill. There is no way to contact Convetrus or their pharmacy by phone or online in the evening or on the weekend. My cat has now gone 3 weeks without anti-anxiety meds because of their inability to do their job in a timely matter. I would not recommend their services to anyone!

First time order. LAST time order! OMG. After I order online on a Tuesday, I get a email message Friday after business hours that they are out of stock. And the wording pretty much says the drug "may" be in the following week. Then add another 3-5 days for the order so were looking at two weeks. BUT I ordered TWO drugs for my dog. So one is out of stock. Do they send the other drug that is not out of stock? NOPE! Lucky for me the vet office was open Saturday. She got me a prescription at Wallgreen's. So I pick that up. I call on Monday to cancel the order for the one drug since its out of stock. Not once do they tell me they are cancelling the second drug that supposably was in stock but who knows. Here is the bigger issue. This is a First time prescription for my 8.5 yr old Great Dane with a heart problem. Dan's only live 7-9 yrs. Gee lets just wait on the medicine for 2 weeks or so and not give a Sh**. Find out from your VET if the drug for your dog is also something used for humans. If so you can go to a regular pharmacy and NOT have to do business with a place like this. This business is ridiculous! This place should be shut down.

Failed to deliver my pets food 5x. Cant split an order between DC's. Failing to credit me for the food they didn't ship.

My dog needs several things - an anti-inflammatory, a SAM-e supplement, and prescription dog food. I ordered the anti-inflammatory first. It was three days before they even registered the order. Eleven days later, it finally arrived, after a 3-day layover for UPS to hand off the package to USPS. Why? No explanation. Ordered the dog food and the SAM-e supplement about a week later. The food and supplement arrived at the same time as the anti-inflammatory, which was OK. Problem was, the dog food box wasn't taped closed; it arrived wide open. It's only blind luck that the bag arrived undamaged. No problems with the SAM-e supplement. These things define expensive; that it's obvious that no care is taken with their shipments has me looking for somewhere else to get these. Sorry, vet, I want you to get something out of this, but not at this cost.

I'd give zero stars if I could. I ordered my cat's food two weeks ago now and the website states 3-5 day turnaround which is clearly a lie. My cat has been without his prescription food for weeks now. I called and waiting on hold for 45+ mins to still not get ahold of anyone and tried the live chat feature and was basically told to go pound sand by the bot. I'm infuriated because they have $150 of my money and my cat is without his food per his skin condition. I can't even get ahold of anyone to cancel my order. DO NOT BUY FROM THIS COMPANY.

It's been over a week since I ordered a prescription and so far it has not arrived. It took them 3-days to even process the prescription and so far it seems to be stuck in shipping. The tracking number says that a delivery date will be sent when their "shipping partner" picks up the order. I can't be waiting for 1+weeks to start my cats meds, she has ringworm so I resorted to getting some OTC ringworm ointment. So much for 3-5 day delivery.