charles T.
Deal directly with the companies vs Coverright !!
A Thomas N , holding several titles i.e. client services manager , benefits consultant , licensed agent was a total failure . He failed to even follow up on his own promise that he would get back to me the next day concerning drug coverage . Even after prodding him , he failed to reply back . When I went online to initiate " a chat " , I asked for the name of their lead agent ; I received no response !! A couple of hours after I wrote the above paragraph , Thomas N SUDDENLY had the drug coverage information . In addition , he had already read the above and asked me to remove the review . NOT A CHANCE ! While looking for his CEO's email address, I found out that Thomas acquired yet another title to his list i.e COO .
Response from CoverRightNov 28, 2021
Hi Charles, Thank you for taking the time to share your experience using CoverRight, and for bringing these problems to our attention. We value feedback from all of our users, and appreciate yours. Firstly, we want to apologize for the lack of a timely response to your initial contact. We strive to promptly respond to our users, wherever possible. Unfortunately, we understand that it appears there was a delay in response to your request due to a higher than expected level of incoming user requests during the Medicare Annual Enrollment Period. To fix this, we have since brought on additional staffing resources to help with this high demand. Secondly, thank you for the feedback on your experience with our online chat. At CoverRight, we provide an opportunity for our users to connect with us however they are comfortable — whether that be by phone, text, online chat or email. We have reviewed our online chat records, but were unfortunately unable to identify a chat message being initiated with the details you have outlined (either during or after business hours) — despite this, in light of your experience, we have reviewed our systems, and are also providing additional training to our staff members to ensure they respond to all messages in a timely manner. We value all customer feedback, and will use yours to improve the experience of using CoverRight. If there’s anything else you would like to share, you can reach us at +1 (888) 969-7667 from 8am-8pm Mon-Fri and 9am-4pm Sat-Sun or you can email us at [email protected]. Thanks CoverRight Team




