CoverRightReviews of coverright.com

Response from CoverRightOct 14, 2025

Hi N. P., We appreciate you taking the time to share your experience and making us aware of this problem. We investigated your situation and were unfortunately not able to locate any information matching your description and therefore are not able to confirm whether it another provider or us that may have been contacting you. We are aware that customers shopping online may sometimes enter their information on multiple websites which may result in outreach from other providers - it is not our policy to contact customers in the way you have described. At CoverRight, we take our customer experience very seriously. If there’s anything you could share for us to help identify your case and resolve the issue/improve our experience we would love to hear from you. You can reach us at +1 (888) 969-7667 from 8am-10pm Mon-Fri and 9am-7pm Sat-Sun or you can email us at [email protected]. At CoverRight, we value feedback of all forms, and we will use yours to further review our internal procedures to ensure a positive experience for our users.

Response from CoverRightDec 14, 2024

Hi Felicia, We appreciate you taking the time to share your experience and making us aware of this problem. After reviewing your profile, it appears that our team had tried to connect with you but had an invalid phone number on file and we were unable to connect with you via phone. To fix this, we have formalized guidance to our agents to notify a client via other means (email/text) when we are unable to reach them by phone for a scheduled consultation appointment. We apologize that you were not able to receive a call from one of our licensed agents. At CoverRight, we value feedback of all forms, and we will use yours to correct our internal procedures to ensure a positive experience for our users. If there’s anything else you would like to share, you can reach us at +1 (888) 969-7667 from 8am-10pm Mon-Fri and 9am-7pm Sat-Sun or you can email us at [email protected].

Response from CoverRightNov 28, 2021

Hi Charles, Thank you for taking the time to share your experience using CoverRight, and for bringing these problems to our attention. We value feedback from all of our users, and appreciate yours. Firstly, we want to apologize for the lack of a timely response to your initial contact. We strive to promptly respond to our users, wherever possible. Unfortunately, we understand that it appears there was a delay in response to your request due to a higher than expected level of incoming user requests during the Medicare Annual Enrollment Period. To fix this, we have since brought on additional staffing resources to help with this high demand. Secondly, thank you for the feedback on your experience with our online chat. At CoverRight, we provide an opportunity for our users to connect with us however they are comfortable — whether that be by phone, text, online chat or email. We have reviewed our online chat records, but were unfortunately unable to identify a chat message being initiated with the details you have outlined (either during or after business hours) — despite this, in light of your experience, we have reviewed our systems, and are also providing additional training to our staff members to ensure they respond to all messages in a timely manner. We value all customer feedback, and will use yours to improve the experience of using CoverRight. If there’s anything else you would like to share, you can reach us at +1 (888) 969-7667 from 8am-8pm Mon-Fri and 9am-4pm Sat-Sun or you can email us at [email protected]. Thanks CoverRight Team